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08-07-2026
08:24 AM
1 Like
Show results in replies (9)
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Hello everyone. I want to first off apologize for the delay in my response, I've as previo...
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Had the same issue since July 1ˢᵗ, the reason given by customer resolutions was 'they weren't ...
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Agl is getting worse and I don't know what they are doing I'm thinking of going to a new server&nbs...
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I have the same problem since 1st of July as well - When I download the CSV manually from the websi...
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Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh Thank you for expressing concern. There...
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More like none. Unless the boffins behind the scenes haven't pulled their collective fingers out an...
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Having the same issue since 1st july Called yesterdayband was told to delete app for 24 hours but ...
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I’m having the exact same issue - nothing since 1st July 2026. Is AGL aware of this?
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Same here … great customer service you got there AGL
17-12-2025
03:59 PM
1 Like
Have had not internet in thomastown for the last hour, support line keeps going immediatly to voicemail. No nbn outages in the area, anyone else having the same problems?
by
TylerHumb
in Internet - General
17-12-2025
03:59 PM
Show results in replies (9)
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Hey @Tommo55 & @Y07yoyo, We’re aware of a major telco outage in...
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NBN outage affecting some customers in Victoria has now been resolved and services are coming back ...
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Same here. No internet since last half an hour
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Same in the inner north area for more than half an hour now
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Yes we have had no internet since 3:30pm in Brighton. NBN says no outage and AGL is useless in advi...
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Same issue here. Based in Geelong.
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I have the same issue. My internet suddenly went out, online chat assist is offline and I can’t cal...
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CARNEGIE - same - NBN is not showing an outage. Issue started 30mins to an hour ago. Tried c...
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Yep, same here in the Melbourne's eastern suburbs. Thankfully I have sufficient data allowance on m...
29-07-2026
12:05 PM
Does the AGL BYOB integration for Sigenergy use Virtual Battery Allocation, or does it temporarily override the inverter’s operating mode during a VPP event?
by
PAF
in Solar, Batteries & Electrification
29-07-2026
12:05 PM
Show results in replies (9)
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Hi @PAF Great question! AGL’s VPP integration does not use Virtual Battery Allocation,...
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Hi PAF, Did you have success with this? I want to do the same thing.
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Hi, I would like to sign up my Sigenergy system to the AGL VPP with the Battery Rewards Plan and t...
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Hello I am confused by this. As of yesterday, my Sigenergy system has a new Operational Mo...
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Hi @ShowsOn Thanks for reaching out. What you're seeing is expected as part of the Sigene...
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I have a Sigenergy battery system with a 20kW TP inverter. Will I still be able to control when my ...
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So if it was in Sigen AI mode before a VPP event, AGL takeover when an event occurs, is it returned...
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Hi @PAF Yes, that's correct. If your battery is in Sigen AI mode before a VPP event,...
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Hi @saturnv5 Yes! When you join the VPP, we only take control of your battery during V...
09-07-2026
10:27 AM
1 Like
Anyone else receive a "new billing rates" email on 7 July saying that the rates would change THE VERY NEXT DAY - 8 July - and the daily access fee went from 93cents a day to $2.45...and I'm a new cus...
by
BJW_NSW
in Energy Accounts & Plans
09-07-2026
10:27 AM
Show results in replies (9)
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Hi @BJW_NSW I know it can be concerning when the only information regarding the situation ...
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Any update ? Im getting a bit annoyed using electricity from a company that ref...
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I am going through the EXACT situation. nearly 4 weeks so far without any solution.
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Hi @BJW_NSW I'm keeping track of the threads and messages for individuals that are facing ...
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I am still awaiting resolution of this issue. WHEN??????? Kind regards, B
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Dear Nothelpful, When I signed up on June 30 I was specifically reassured by the agent who...
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You are not the only way feeling the pain of new tariff charges which were touted by the Old govern...
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Chris, Thank you for your reply. I am still very concerned that a week after this "glitch"...
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Hi @BJW_NSW I apologize for the delay in my response. This is an error that had happene...
12-04-2025
09:18 AM
1 Like
So recently anyone with a Controlled Load (CL1 or CL2) service was advised that they were changing the timings to move some of the CL during the day when solar is abundant. Makes logical and en...
by
Malster
in Meters & Connections
12-04-2025
09:18 AM
Show results in replies (9)
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Hi, As discussed during our phone conversation, we've sent you an email that includes the referen...
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@Wisha when we went from analogue to digital metering with solar, SAPN (our DSPN) installed 2 ...
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Hi Lester, I asked the Ombdusman for exactly this (two seperate meters). This is the ONLY way...
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Sorry meant to add we had our solar put on Nov 2023.
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Any luck?
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You asking me Debanian? My thread has been highjacked..lol..
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Syed, Ticket number is 2122706308.
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I was asking you, your thread of interest and helpful in sorting out whether we make some significa...
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Hi @Malster Thanks for reaching out again. Could you please send us your account details...
30-05-2025
10:22 AM
We’re excited to launch our new Battery Rewards Plan— an energy plan designed for customers with home batteries in NSW, QLD and SA who want to make the most of their stored energy. &nbs...
by
Basil_AGL
in Solar, Batteries & Electrification
Basil_AGL
in Solar, Batteries & Electrification
30-05-2025
10:22 AM
Show results in replies (9)
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Hi @Toot and @SolarVaulter Great to have you on board the Battery Rewards Pl...
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Hi @Toot & @shardk To receive your Visa card, 2 conditions need to be me...
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Hi @Sam85, Yes, AGL bill credits can be used towards supply charges, as credits are applied to t...
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Hi everyone, thanks for raising this and for sharing your experiences — we’re really sorry for the ...
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Yes, I had the same issue. I got paid out once I was able to email someone from batteryrewards dire...
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This is dodgy as hell. We started with AGL Energy on 15.12, yet our first “quarter” ended ...
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I have just recently received my first 3 monthly 25c bonus with the digital visa card and the expor...
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I cant see how this can be marked as solved, it is ridiculous that AGL have a battery plan that a) ...
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So, having signed up to this crock plan over three months ago I have tried to find out when I will ...
21-07-2025
03:13 PM
I’ve been considering joining AGL’s Peak Energy Rewards program to cut down on my energy costs, especially during peak times. Before I dive in, I’d love to hear from others in the community! Have you...
by
marilyn55david
in AGL Rewards
21-07-2025
03:13 PM
Show results in replies (8)
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Hey @Richy , Great to hear you've joined the Battery Rewards Plan. Peak Energy...
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Hey @Lester & @NeilC, thanks for the questions. Peak Energy Rewards events do...
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Hi Basel, I have just signed up to the Battery Rewards Plan and haven’t seen any info on thi...
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Great to hear @Richy, you've been able to successfully enrol in Peak Energ...
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Thanks again Basil, I think I have now successfully enrolled in the program.
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Hi @Basil_AGL . . . I'm getting a battery in about 4 weeks, so starting to look into opti...
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Hey mate, Just curious if you can join the reward program if you have a battery. Currently o...
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Hey @OneJobDan, If you’re a solar customer, we'll either ask you to export more en...
11-11-2025
03:58 PM
The idea of free three hours of energy to use the abundance of mid day energy. But to many variables. How about this idea 💡 When the Retailer is experiencing an abundance of energy wh...
by
HLF
in Solar, Batteries & Electrification
11-11-2025
03:58 PM
Show results in replies (8)
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Hey @HLF, As Lester mentions in his later post, we did launch "Three for Free' in ...
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Hi @Tony101 It's important to clarify that there are two plans that include the three hour...
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Resurrecting this thread. Is this happening its 1 days before it comes into effect. What do you nee...
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How do I sign up for this
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Hi @Dennissmith-195 Thank you for your post. At this point in time, this plan is ...
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You are absolutely right @Lester! Offering free electricity usage during the middle of the day ...
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Another Retailer is now offering 3 different plans for owners with batteries, with higher fit in th...
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@HLF it could certainly work, Peak Energy Rewards for using less power when the grid is under ...
02-03-2022
03:57 PM
We all know the chargers are almost here: https://www.abc.net.au/news/science/2022-02-14/electric-vehicle-first-ev-chargers-v2g-v2h-to-arrive-australia/100811130 But we haven't heard from an...
by
Stephen2Aus
in Electric Vehicles
02-03-2022
03:57 PM
Show results in replies (8)
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Hi @Zeekr7x - wow this thread is a bit of a trip down memory lane from when I was working...
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Hi all, so this was reported on TV last night as being a confirmed trial? who’s the lead on...
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Hi Waynet, thanks for your post. I too have a 2021 Outlander PHEV I'm wanting to set up bi-directi...
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Any updates on the start of the trial, the cost of the V2H charger, the availability of chargers an...
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Sad news, Quasar 1 production suspended. Quasar 2 first release projected to be end of year. No con...
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Hi @MikeP - as a retailer AGL doesn't have much of a say on what you install in your own ...
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Thanks @Andy_AGL, Do you know what AGL's position is on installing the Jet Charger product as is f...
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Hi @Jmorley - unfortunately expressions of interest in the V2G trial have closed, we have a (v...
09-05-2025
01:20 PM
After finding the information to set up a payment extension for your energy bill (electricity or gas) the function does not appear as instructed. Images below show the instructions and the second ima...
by
SydneyPN
in Energy Accounts & Plans
09-05-2025
01:20 PM
Show results in replies (9)
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Thanks for reaching out. I understand how inconvenient it can be when you're trying to r...
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Hi, Thanks for reaching out. If that option isn’t working for your account, it likely means tha...
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I have just rechecked mine and it's definitely not working for me yet. But I will call AGL and get ...
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Thanks for reaching out. I’m happy to let you know that the glitch has been fixed. Could you plea...
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Thank you, I dont have anything outstanding and it had been a very long time since requesting an ex...
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Hi No unfortunately through both the app and the website it is still not working ...
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Please check this screenshot which has literally been taken few minutes ago
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I have not heard from AGL yet as far as the functionary returning to the page. However I ended up c...
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I'm having the same issue! Have you found a solution or heard back from AGL?
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