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08-07-2026
08:24 AM
1 Like
Show results in replies (9)
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Hello everyone. I want to first off apologize for the delay in my response, I've as previo...
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Having the same issue since 1st july Called yesterdayband was told to delete app for 24 hours but ...
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Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh Thank you for expressing concern. There...
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I’m having the exact same issue - nothing since 1st July 2026. Is AGL aware of this?
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More like none. Unless the boffins behind the scenes haven't pulled their collective fingers out an...
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Same here … great customer service you got there AGL
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Had the same issue since July 1ˢᵗ, the reason given by customer resolutions was 'they weren't ...
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I have the same problem since 1st of July as well - When I download the CSV manually from the websi...
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Agl is getting worse and I don't know what they are doing I'm thinking of going to a new server&nbs...
17-12-2025
03:59 PM
1 Like
Have had not internet in thomastown for the last hour, support line keeps going immediatly to voicemail. No nbn outages in the area, anyone else having the same problems?
by
TylerHumb
in Internet - General
17-12-2025
03:59 PM
Show results in replies (9)
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Hey @Tommo55 & @Y07yoyo, We’re aware of a major telco outage in...
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NBN outage affecting some customers in Victoria has now been resolved and services are coming back ...
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Same issue here. Based in Geelong.
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I have the same issue. My internet suddenly went out, online chat assist is offline and I can’t cal...
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CARNEGIE - same - NBN is not showing an outage. Issue started 30mins to an hour ago. Tried c...
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Same in the inner north area for more than half an hour now
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Same here. Trying to WFH and severely disrupted in Melbourne SE!! Been on the phone for 30 mins try...
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My internet just went down (Geelong). Trying chat by they are offline and also tried calling... the...
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Same here. No internet since last half an hour
12-04-2025
09:18 AM
1 Like
So recently anyone with a Controlled Load (CL1 or CL2) service was advised that they were changing the timings to move some of the CL during the day when solar is abundant. Makes logical and en...
by
Malster
in Meters & Connections
12-04-2025
09:18 AM
Show results in replies (9)
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Hi, As discussed during our phone conversation, we've sent you an email that includes the referen...
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You asking me Debanian? My thread has been highjacked..lol..
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Syed, Ticket number is 2122706308.
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I was asking you, your thread of interest and helpful in sorting out whether we make some significa...
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Hi Lester, I asked the Ombdusman for exactly this (two seperate meters). This is the ONLY way...
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@Wisha when we went from analogue to digital metering with solar, SAPN (our DSPN) installed 2 ...
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Sorry meant to add we had our solar put on Nov 2023.
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Any luck?
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Hi @Malster Thanks for reaching out again. Could you please send us your account details...
30-05-2025
10:22 AM
We’re excited to launch our new Battery Rewards Plan— an energy plan designed for customers with home batteries in NSW, QLD and SA who want to make the most of their stored energy. &nbs...
by
Basil_AGL
in Solar, Batteries & Electrification
Basil_AGL
in Solar, Batteries & Electrification
30-05-2025
10:22 AM
Show results in replies (8)
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Hi @Toot and @SolarVaulter Great to have you on board the Battery Rewards Pl...
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Hi @Toot & @shardk To receive your Visa card, 2 conditions need to be me...
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Hi @Sam85, Yes, AGL bill credits can be used towards supply charges, as credits are applied to t...
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Hi everyone, thanks for raising this and for sharing your experiences — we’re really sorry for the ...
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This is dodgy as hell. We started with AGL Energy on 15.12, yet our first “quarter” ended ...
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Yes, I had the same issue. I got paid out once I was able to email someone from batteryrewards dire...
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I cant see how this can be marked as solved, it is ridiculous that AGL have a battery plan that a) ...
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I have just recently received my first 3 monthly 25c bonus with the digital visa card and the expor...
02-03-2022
03:57 PM
We all know the chargers are almost here: https://www.abc.net.au/news/science/2022-02-14/electric-vehicle-first-ev-chargers-v2g-v2h-to-arrive-australia/100811130 But we haven't heard from an...
by
Stephen2Aus
in Electric Vehicles
02-03-2022
03:57 PM
Show results in replies (8)
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Hi @Zeekr7x - wow this thread is a bit of a trip down memory lane from when I was working...
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Hi all, so this was reported on TV last night as being a confirmed trial? who’s the lead on...
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Any updates on the start of the trial, the cost of the V2H charger, the availability of chargers an...
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Hi Waynet, thanks for your post. I too have a 2021 Outlander PHEV I'm wanting to set up bi-directi...
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Sad news, Quasar 1 production suspended. Quasar 2 first release projected to be end of year. No con...
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Hi @MikeP - as a retailer AGL doesn't have much of a say on what you install in your own ...
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Thanks @Andy_AGL, Do you know what AGL's position is on installing the Jet Charger product as is f...
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Hi @Jmorley - unfortunately expressions of interest in the V2G trial have closed, we have a (v...
09-05-2025
01:20 PM
After finding the information to set up a payment extension for your energy bill (electricity or gas) the function does not appear as instructed. Images below show the instructions and the second ima...
by
SydneyPN
in Energy Accounts & Plans
09-05-2025
01:20 PM
Show results in replies (9)
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Thanks for reaching out. I understand how inconvenient it can be when you're trying to r...
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Hi, Thanks for reaching out. If that option isn’t working for your account, it likely means tha...
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Thank you, I dont have anything outstanding and it had been a very long time since requesting an ex...
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Hi No unfortunately through both the app and the website it is still not working ...
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Thanks for reaching out. I’m happy to let you know that the glitch has been fixed. Could you plea...
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Please check this screenshot which has literally been taken few minutes ago
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I have just rechecked mine and it's definitely not working for me yet. But I will call AGL and get ...
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I'm having the same issue! Have you found a solution or heard back from AGL?
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I have not heard from AGL yet as far as the functionary returning to the page. However I ended up c...
05-02-2026
11:51 AM
Would like to here from Sigenergy battery owners who are using the AGL VPP or AGL staff themselves. Does the VPP lockout certain functions on the Sig app ? I will soon be on the VPP and like to autom...
by
Pattent
in Solar, Batteries & Electrification
05-02-2026
11:51 AM
Show results in replies (8)
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Hi @Pattent We’ve temporarily paused onboarding Sigenergy batteries while we work through ...
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Has this issue been resolved now?
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Hi @Mal_1 I responded to your other comment, but will share that here for others benefits ...
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Hi Chris, is AGL working with Alpha ESS also, as I am not able to even manually activate export to ...
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Hi Iggykat Have you heard anything further on the matter?
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Hi IggyKat Yes I expect I will face the same disappointment and frustration . I will have to hav...
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Thanks IggyKat. Greatly appreciate you sharing with important information. I will ask AGL to put th...
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Hey Trevor I finally got to speak to someone at AGL. They confirmed that many sig users have co...
11-11-2025
03:58 PM
The idea of free three hours of energy to use the abundance of mid day energy. But to many variables. How about this idea 💡 When the Retailer is experiencing an abundance of energy wh...
by
HLF
in Solar, Batteries & Electrification
11-11-2025
03:58 PM
Show results in replies (8)
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Hey @HLF, As Lester mentions in his later post, we did launch "Three for Free' in ...
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Hi @Tony101 It's important to clarify that there are two plans that include the three hour...
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Resurrecting this thread. Is this happening its 1 days before it comes into effect. What do you nee...
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Hi @Dennissmith-195 Thank you for your post. At this point in time, this plan is ...
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How do I sign up for this
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You are absolutely right @Lester! Offering free electricity usage during the middle of the day ...
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Another Retailer is now offering 3 different plans for owners with batteries, with higher fit in th...
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@HLF it could certainly work, Peak Energy Rewards for using less power when the grid is under ...
03-12-2025
12:12 PM
Wondering if anyone else has a charge on their AGL electricity bill under the Other Charges section called "Adds and alt charge"? Because it had no explanation (or even a date of the extr...
by
NeilAGLUser
in Energy Accounts & Plans
03-12-2025
12:12 PM
Show results in replies (9)
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IVE JUST SPOKEN WITH AGL. ITS AN ADMIN FEE FOR AUSGRID TO TICK A BOX ON YOUR ACCOUNT TO SAY YOU NOW...
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So is this an ongoing charge with every bill? So basically, Ausgrid are penalising us for having a ...
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Yes it does seem like a poor excuse for another charge. If only the bill had stated the reason I'd ...
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Yes I’ve just received my bill showing exactly that for an additional $35.00 and I’ve never seen th...
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Yes I have installed a battery and we all pay our installers the fee they incur to get approval fro...
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A blind man on a galloping horse can see we have a battery installed when our grid usage suddenly d...
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A blind man on a galloping horse can see we have a battery installed when our grid usage suddenly d...
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Perhaps that's the reason for the charge because we did have a solar battery installed, though it ...
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Hi @NeilAGLUser Thanks for reaching out and sorry to hear this trouble. Typically t...
18-06-2025
12:35 PM
So, just got my email telling me my tariff is increasing by 20% while my feed-in tariff is dropping by 20%. Is this for real? Expletives deleted...
by
Mark2007
in Energy Accounts & Plans
18-06-2025
12:35 PM
Show results in replies (9)
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Hi, We completely understand that price changes can be frustrating — especially when you’re doing...
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Thanks Syed, Short of re-nationalising the electricity supply/network there is nothing you can d...
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Hi, Thanks for reaching out. If you'd like us to look into this for you, please feel free to se...
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Yes, happening all round the place, and numerous threads now on here, on Facebook posts, etc . . . ...
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Hi. I lost my solar Status reading on my apps. How can I see it again?
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Account: [removed personal details]
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Hi, Thanks for reaching out. If you didn’t receive the email regarding the new pricing then you...
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@Bruce36 Check your email
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I need to know, price rise on my plan, what is the new rate? Thanks
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