About SydneyPN

Also just adding to my last post, its not a payment arrangement Im after, just pushing out the date by a few days to a week and spending time and on hold trying to contact a customer service person is time consuming when the functionality use to be available.

Thanks for replying.At least in my case there has never been a missed payment in the last 10 years of being with AGL. So in my case specifically its not my account or history that is causing the issue. I have in the last 10 years used the function to extend the date but it is no longer an option in my profile page. How do you recommend that I raise this so that the functionality gets re-introduced?

Hello, I was the original poster and the issue was on electricity but I now find the same issue under gas bill. I go to payment arrangement and only payment plans are listed and not date extension. I've looked back at the electricity as well and its been reverted as well. Please contact the digital team to have this re-instated for both electricity and gas.

Hello, I was the original poster and the issue was on electricity but I now find the same issue under gas bill. I go to payment arrangement and only payment plans are listed and not date extension. I've looked back at the electricity as well and its been reverted as well. Please contact the digital team to have this re-instated for both electricity and gas.