About Malster

Hi Nobita89, Well the state of play is;NSW Obudsman is a toothless tiger, has no power to tell energy retailers how to bill, so wiped their hands of it. AGL won't and can't admit fault (although one CS girl did admit she can see the issue and understand it), but as she has been told to shut-up, it won't progress further. AGL ombudsman team are also useless as they are only guided by customer service teams , not engineering teams. AGL appears to be devoid of anyone technical or engineers, or ...

@SYED_AGL Another week, any update Syed?

Another 2 weeks past Syed, any updates?

Hi Wisha, What is this "boost button" you speak of, what is it's purpose? We don't have that, as far as I know. So your "investigative team" observed the issue, that AGL says doesn't exist. I think what AGL should do is to remove the bogus CL1 access/supply charge since there is no longer a separate circuit/meter like there used to be as it's all done in 1 meter now. We pay a supply fee (7.1c per day) and a usage tariff (25.7c/kWh) for electricity coming from our own solar.. It's a rort ...