About BJW_NSW

I am still awaiting resolution of this issue. WHEN??????? Kind regards, B

Dear Nothelpful, When I signed up on June 30 I was specifically reassured by the agent who carried out the process of signing me up that the rates quoted for the plan I was committing to were NOT changing on 1 July - this was a very specific part of our conversation. Further, AGL has acknowledged that this is a "glitch" in their system - and yet a week after it has happened it still has not been resolved. As a new customer, I have lost all confidence in this company to fulfil their service as p ...

Chris, Thank you for your reply. I am still very concerned that a week after this "glitch" has happened in the system, there has been no resolution. And YOUR response is the first time anyone from AGL has contacted me to "update" me on the status of things. Not reassuring at all. I initiated two session on the online messaging function, and they ended up long, frustrating and unsatisfactory. I have had two subsequent phone calls with the "Resolutions Team" who keep telling me "just wait a few d ...

Anyone else receive a "new billing rates" email on 7 July saying that the rates would change THE VERY NEXT DAY - 8 July - and the daily access fee went from 93cents a day to $2.45...and I'm a new customer who switched to AGL for electricity on 30 June! I am on the plan with Netflix included. Today I spent over 2 hours online in the messaging section of the portal and they're telling me it was a glitch - but in my portal these ridiculous new rates appear as the rates applicable to my plan...they ...