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a month ago
Find out more about our new Energy Allowance Plan
We're excited to introduce the AGL Energy Allowance Plan, a new trial designed to help eligible battery owners enjoy more predictable ener...
by
Georgia_AGL
in Solar, Batteries & Electrification
Georgia_AGL
in Solar, Batteries & Electrification
a month ago
Show results in replies (5)
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Hi @lilacgerry which state are you in? The offer is only available in NSW, QLD and SA so ...
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Link doesn't work
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Solved it myself. I am NSW. The bottom link was broken. The top link worked. I've had a look&nb...
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Hi @lilacgerry Thanks for your feedback and for flagging the issue with the links. ...
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My pleasure, Always up for useful feedback I'm all about transparency in the new rene...
23-01-2026
10:04 AM
Subject: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW For NSW residential customers, does AGL apply a daily gas supply charge to properties that ha...
by
anon_agl
in Meters & Connections
23-01-2026
10:04 AM
Show results in replies (6)
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The answer from Jemena Gas Networks (NSW): "Supply charges do not change as they are per M...
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Hi @anon_agl, I'm glad that you have found an answer. I personally have continued to go through bou...
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Hi @anonyq_agl, I had taken a look into this further. Visited the NSW equivalent ...
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Hi Chris, I do not have an address. I have recently asked Jemena the same q...
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Hello @anon_agl, If you want you can send me the specific DPI number via Private Message a...
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Thanks for the reply Chris It's a potential future environment (unit). No specific address...
11-05-2026
08:05 AM
We already have "Smart metre" but AGL has been billing us based on estimates. (Both start metre read and end read are estimates.) I want to submit my metre reading but AGL does not accept it because...
by
tuchida
in Meters & Connections
11-05-2026
08:05 AM
Show results in replies (6)
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Hi @tuchida I'm going to send you a Private Message to collect some account information to...
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Thank you for your response. I do not see any actual metre reading in my past 3 AGL bills. Could ...
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March bill stated that the "next meter read is due between 12 Mar 26 and 18 Mar 26". Where can I s...
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Energy ombudsman reference [removed personal details]
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Hi @tuchida Thank you for your post, I have removed the image as it contains personal info...
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Thank you for the response. Where can I find the prior quarterly meter reading so that I can rough...
09-11-2024
06:59 PM
1 Like
Tried to download my electricity bill as a pdf from the website and the option is missing. The help says to go too the billing page but there is no "PDF" option available. Similarly the "downlo...
by
jencek
in Energy Accounts & Plans
09-11-2024
06:59 PM
Show results in replies (6)
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Hey @GoodAsGold & @RonB, I'll send you both a direct message to get a bit more...
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Likewise. No pdf download button under billing
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I've just wasted 1/2 an hour trying to find a PDF of my bill, like I've always done in the past. AG...
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I have the exact same problem. I've been going round in circles trying to sort it out.
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Having the same issue, click on the View PDF and takes me to general page. Advice is to log i...
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I tried to download my pdf bill following the link in the email and it went to the AGL the website....
06-07-2026
12:25 PM
Hi team, I can see my usage (what I bought) on the app and website but since July 2nd, I am seeing "--/kwh" for my feed in tariffs even though in the hourly section I can see my exports are being re...
by
dvash27
in AGL Website
06-07-2026
12:25 PM
Show results in replies (8)
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Hi @Lester You are spot on, while not exclusively a regional issue there is currently an i...
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Hi @dvash27 Thank you for your post and I can understand the concern for wanting to make s...
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Hi @Bjh I appreciate your concern and can advise that I have raised this as more instances...
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It's ok, Telstra, sorry, AGL... the only reason I remain with your guys at the moment is 'cause I a...
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Chris you have multiple user now reporting the same thing so obviously your backend system has crap...
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Hi Chris, mine has stopped updating since the 1st of July, the new financial year. Can you help? Da...
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Hi @DarrenE This has been raised. From the information I have there is a block on...
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"From the information I have there is a block on usage being sent though currently, this is to lift...
06-05-2025
06:05 AM
I keep receiving this error in downloading my billing. I have tried both Microsoft edge and google chrome but still no go Can you assist
by
muzza50
in AGL Website
06-05-2025
06:05 AM
Show results in replies (8)
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Hi Basil, Apparently Norton VPN and your downloads don't work together. When I disabled the VPN ...
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I am having the same problem as so many users are experiencing, I cannot download my bill from my o...
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Hey @GI60, Thanks for the information - to help solve your situation I'll sen...
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Hi Syed, this problem has been happening for months now, i tried again this morning. I have worked ...
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Hey @22558240aS, Thanks for the update! Just letting you know I ha...
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Thanks Basil, I am still unable to down load my full Gas and electricity bill details.This had been...
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Hi @boxgas, Thanks for reaching out. I'm really sorry to hear about your experience — that’s de...
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I am using Mac Safari and the bill will not download on my computer
25-06-2025
08:52 PM
I have tried the live chat multiple times but they’re useless have no clue what I am talking about. NBN are doing a free speed upgrade to people on the 100 download speed plans and above. Ma...
by
BTHMMIV
in Internet Accounts & Plans
25-06-2025
08:52 PM
Show results in replies (7)
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Hey @BTHMMIV & @clark598dahl, From 15 September, qualifying...
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Hey @Roypin, Thanks for the question, similar to above - I'm going to sen...
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I have not seen the 500mbps i was promised. I have contacted AGL today and the first call i was cu...
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Hey @LenM, Thanks for the question, I'm going to send you a direct message to...
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I have checked my internet speed today 17 September 2025 and it has NOT increased from the 100 spee...
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Hello @BTHMMIV, You're not alone—AGL has acknowledged the NBN speed upgrade but hasn’t confir...
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Hi @BTHMMIV Thanks for getting in touch, and I truly appreciate your patience. I'm really so...
04-03-2026
01:48 PM
In Electricity portion of the app the wording is incorrect, Overview, Electricity, Electricity Usage, Daily. Solar, Sold To Grid, States "High Usage" instead of "High Export" Lower...
Show results in replies (7)
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Hey @HLF, We can see that the Solar, Sold to Grid label on Android could be improv...
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The wording needs to be corrected. Not sent just as Feedback
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Hi Lester, I checked on the web version. It is a different layout. The problem is with the Ap...
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I don't have an explanation. Could make a guess, but there are too many questons to ask to...
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Hi Lester, So by all means please explain why would it would display HIGH USAGE on a Solar Expor...
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As the usage page gets into the billing period, the app shows just the highest usage figure day, an...
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Hi @HLF Thank you for bringing this to our attention. I have taken note and will pass this...
19-08-2026
10:43 AM
1 Like
Good morning, I'm exporting to the grid each evening between 5:00pm and 9:00pm as part of the AGL Battery Rewards plan. Both the AGL app and the AGL website show no solar feed in da...
Show results in replies (5)
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Hi @benlw Thanks for reaching out. This is a known issue that we're currently inves...
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Howdy, Yes indeed. I'm only in my first month with AGL , also on the battery rewards plan, and am ...
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Hello I have only been an AGL customer since August 13. The app isn't showing any grid use...
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@ShowsOn are you on the battery rewards evening FIT rate ? If so, that's a decent feed in reb...
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No i am on Three For Free, but I plan to move to Battery Rewards in a few weeks when my system star...
17-03-2026
11:17 PM
With an AGL Night Saver EV, what are the specifics? Do you need to have a special circuit for the EV charger? If so, what are the cost to set this up.
by
tctm
in Energy Accounts & Plans
17-03-2026
11:17 PM
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