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19-02-2022
01:05 AM
I have received a Gas bill for $1.48 but none of the payment options accept payments under $10 and nowhere on my AGL account can I ask for help. HELP! How can I pay this so that I am not hit with a f...
by
Wayneh32
in Energy Accounts & Plans
19-02-2022
01:05 AM
Show results in replies (9)
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Hi Wayneh32! Any debit balances that are less than $10 won't effect your credit sc...
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Hi Does it still apply in 2023?
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Hi @homeowner, Yes, we still have a minimum payment amount of $10.00. Any balance ...
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Hi Nam
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Hi Nam, On my bill, I always had a pensioner discount but on this bill and the previous bill AGL h...
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Thank you Nam, I just got a reminder today, hopefully I will not get any more reminders
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Hi Wayneh! If your final balance is less than $10 then no payment is required, we'...
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Hi Nam, thank you, however I have closed my account so there will be no more billing cycles. Wayne
25-06-2025
08:52 PM
I have tried the live chat multiple times but they’re useless have no clue what I am talking about. NBN are doing a free speed upgrade to people on the 100 download speed plans and above. Ma...
by
BTHMMIV
in Internet Accounts & Plans
25-06-2025
08:52 PM
Show results in replies (7)
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Hey @BTHMMIV & @clark598dahl, From 15 September, qualifying...
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I have not seen the 500mbps i was promised. I have contacted AGL today and the first call i was cu...
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Hey @Roypin, Thanks for the question, similar to above - I'm going to sen...
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I have checked my internet speed today 17 September 2025 and it has NOT increased from the 100 spee...
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Hey @LenM, Thanks for the question, I'm going to send you a direct message to...
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Hello @BTHMMIV, You're not alone—AGL has acknowledged the NBN speed upgrade but hasn’t confir...
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Hi @BTHMMIV Thanks for getting in touch, and I truly appreciate your patience. I'm really so...
17-03-2026
11:17 PM
With an AGL Night Saver EV, what are the specifics? Do you need to have a special circuit for the EV charger? If so, what are the cost to set this up.
by
tctm
in Energy Accounts & Plans
17-03-2026
11:17 PM
06-07-2026
12:25 PM
Hi team, I can see my usage (what I bought) on the app and website but since July 2nd, I am seeing "--/kwh" for my feed in tariffs even though in the hourly section I can see my exports are being re...
by
dvash27
in AGL Website
06-07-2026
12:25 PM
Show results in replies (8)
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Hi @Lester You are spot on, while not exclusively a regional issue there is currently an i...
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Hi @Bjh I appreciate your concern and can advise that I have raised this as more instances...
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Chris you have multiple user now reporting the same thing so obviously your backend system has crap...
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It's ok, Telstra, sorry, AGL... the only reason I remain with your guys at the moment is 'cause I a...
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Hi @dvash27 Thank you for your post and I can understand the concern for wanting to make s...
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"From the information I have there is a block on usage being sent though currently, this is to lift...
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Hi @DarrenE This has been raised. From the information I have there is a block on...
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Hi Chris, mine has stopped updating since the 1st of July, the new financial year. Can you help? Da...
13-08-2025
07:21 AM
After installing a 13.2 kw solar system with a 20 kwh battery. I've been charged an average of $15 daily for electricity since the install, which is higher before installing the solar, and according ...
by
Robert1234
in Solar, Batteries & Electrification
13-08-2025
07:21 AM
Show results in replies (9)
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It's all good now. The electrician changed my smart meter which was faulty.
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Hi, usage on 11 August is showing 42.05 kwh bought from the grid. I have a 13.2kw solar system with...
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Robert, something IS probably seriously wrong with your setup. But it's almost certainly not for A...
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Thanks for information. I installed the system last Wednesday 7/8/25 . My lowest production is 21kw...
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It might still be going through the DNSP process, and they need to liaise with AGL, so yes check, s...
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Hi, the installer changed the smart meter ( I have previously a smart meter too) and my production ...
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Hi, I forgot to add. Is AGL going to refund me the usage charges since I installed the Solar syste...
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47+ kwh for a day ? Do you think this is normal for your home ? Was it up around this before sola...
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If your other app bar graph a few posts back is for August, and the usage / solar within that 11th ...
21-07-2025
03:13 PM
I’ve been considering joining AGL’s Peak Energy Rewards program to cut down on my energy costs, especially during peak times. Before I dive in, I’d love to hear from others in the community! Have you...
by
marilyn55david
in AGL Rewards
21-07-2025
03:13 PM
Show results in replies (8)
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Hey @Richy , Great to hear you've joined the Battery Rewards Plan. Peak Energy...
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Hey @Lester & @NeilC, thanks for the questions. Peak Energy Rewards events do...
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Hi Basel, I have just signed up to the Battery Rewards Plan and haven’t seen any info on thi...
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Great to hear @Richy, you've been able to successfully enrol in Peak Energ...
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Thanks again Basil, I think I have now successfully enrolled in the program.
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Hey @OneJobDan, If you’re a solar customer, we'll either ask you to export more en...
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Hey mate, Just curious if you can join the reward program if you have a battery. Currently o...
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It is a great idea with rewards you if you alter your energy usage for a short period of time.
02-05-2024
07:58 AM
I would like to tell a human that this latest idea of monthly billing is objectionable. It is just a way to force you to go to direct debit because of the inconvenience it causes . With direct ...
by
Manuela
in Energy Accounts & Plans
02-05-2024
07:58 AM
Show results in replies (8)
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Hey @Rodnrob, Thanks for sharing your feedback, we really appreciate you tak...
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I am really annoyed with AGL for 4 reasons: 1. Monthly billing is just a sneaky way to disguise th...
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Good on you Manuela for posting and calling out AGLs cash grab and couching!
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Hi Manuela, You can change your billing frequency through AGL My account. Once you log into your ac...
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I love monthly billing, makes it easier to budget, and you should be checking your account regularl...
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Hi Manuela, Thank you for reaching out. We can appreciate that monthly billin...
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Thanks Megan. Maybe the wording of the email telling customers that there would be a change to mon...
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.. I think you know that you can opt out of monthly billing, via your account setting in the app o...
20-12-2023
08:38 PM
3 Likes
The website has listed a partial outage in SA in two suburbs far away from each other, and meanwhile my internet is down somewhere else entirely. Has anyone else in the Adelaide region lost internet ...
by
JacobMunro
in Internet - General
20-12-2023
08:38 PM
Show results in replies (9)
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AGL support said it was a damaged fibre line and engineers are fixing the problem - 7:35 this morni...
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Yep - lost net at 7:14pm - Semaphore
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Yes, out in Croydon since 7:30
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A bit annoying that it happened right when they shut down the call centre for the night... Told the...
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Yep, North Haven is down, although NBNCO website suggests it up?!? I’m also annoyed that the ...
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St Clair is out too, and no help from agl until 8am tomorrow!
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We’re out in Woodville Gardens
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Out in Coromandel Valley 😞 Very annoying that there is no support through call or chat. I just cha...
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Outage in Seaton too. Can confirm there is no NBN outage and it is in fact an AGL outage. Very disa...
13-03-2024
04:09 PM
I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with...
by
Kate81
in AGL Website
13-03-2024
04:09 PM
Show results in replies (8)
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Hi @Ronshar We do our best to shut down scam caller numbers. It's unfortunate this one has...
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Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to ...
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is this number a scam 8299 6083?
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12/05/2026 and got a spam call from 07 3510 4921, still active unfortunately.
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I had the same number (07) 3520 4921, called me today, 5th Mar 26, almost 2 years after your event....
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Had a call from 07 3510 4921 today. Glad I didn’t answer
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Definitely still scamming people. Received a call today 06.12.2024.
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Hello @Grr, Thank you for taking the time to reach out. I am sorry to...
03-08-2024
10:13 PM
I was wondering why would electricity smart meter still be running when i switched off mainboard (inside unit) and went out with family for 3 hours?? In these 3 hours snart meter reading ju...
by
Irfi
in Meters & Connections
03-08-2024
10:13 PM
Show results in replies (9)
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@NeilC Smart meter and another main switch with circuit breaker are located in the basement ...
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Well the sparky checked and found out that main switch and smart meter located in the basement of b...
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@Irfi Thanks for the answer
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WOW, what an error. Obviously whoever did the metering perhaps many years ago, but all the same go...
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@LesterD My daily consumption has been constant fro last few yrs around 10kwh per day mac but ...
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@NeilC This is the main switch which i turned off that day to test smart meter (this pic is t...
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@Irfi So where is your actual meter located then, I expected to see the meter and ci...
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Regardless of whether a smart meter might use a miniscule amount of power sending info every 5 mins...
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@Irfi When you said you switched off mainboard do you mean that you turned off all p...
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