- Neighbourhood
- >
- Search
Search on Neighbourhood
How can we help you?
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search on Neighbourhood
04-03-2026
01:48 PM
In Electricity portion of the app the wording is incorrect, Overview, Electricity, Electricity Usage, Daily. Solar, Sold To Grid, States "High Usage" instead of "High Export" Lower...
Show results in replies (8)
-
Hey @HLF, We can see that the Solar, Sold to Grid label on Android could be improv...
-
Hi Lester, So by all means please explain why would it would display HIGH USAGE on a Solar Expor...
-
I don't have an explanation. Could make a guess, but there are too many questons to ask to...
-
As the usage page gets into the billing period, the app shows just the highest usage figure day, an...
-
Hi Lester, I checked on the web version. It is a different layout. The problem is with the Ap...
-
Hi @HLF Thank you for bringing this to our attention. I have taken note and will pass this...
-
The wording needs to be corrected. Not sent just as Feedback
-
Can AGL correct the wording. How can you have High Usage when you are Exporting Solar.
17-03-2026
11:17 PM
With an AGL Night Saver EV, what are the specifics? Do you need to have a special circuit for the EV charger? If so, what are the cost to set this up.
by
tctm
in Energy Accounts & Plans
17-03-2026
11:17 PM
13-08-2025
07:21 AM
After installing a 13.2 kw solar system with a 20 kwh battery. I've been charged an average of $15 daily for electricity since the install, which is higher before installing the solar, and according ...
by
Robert1234
in Solar, Batteries & Electrification
13-08-2025
07:21 AM
Show results in replies (9)
-
It's all good now. The electrician changed my smart meter which was faulty.
-
Robert, something IS probably seriously wrong with your setup. But it's almost certainly not for A...
-
Thanks for information. I installed the system last Wednesday 7/8/25 . My lowest production is 21kw...
-
It might still be going through the DNSP process, and they need to liaise with AGL, so yes check, s...
-
Hi, the installer changed the smart meter ( I have previously a smart meter too) and my production ...
-
Hi, usage on 11 August is showing 42.05 kwh bought from the grid. I have a 13.2kw solar system with...
-
Hi, I forgot to add. Is AGL going to refund me the usage charges since I installed the Solar syste...
-
If your other app bar graph a few posts back is for August, and the usage / solar within that 11th ...
-
47+ kwh for a day ? Do you think this is normal for your home ? Was it up around this before sola...
03-08-2024
10:13 PM
I was wondering why would electricity smart meter still be running when i switched off mainboard (inside unit) and went out with family for 3 hours?? In these 3 hours snart meter reading ju...
by
Irfi
in Meters & Connections
03-08-2024
10:13 PM
Show results in replies (9)
-
@NeilC Smart meter and another main switch with circuit breaker are located in the basement ...
-
@Irfi Thanks for the answer
-
WOW, what an error. Obviously whoever did the metering perhaps many years ago, but all the same go...
-
Well the sparky checked and found out that main switch and smart meter located in the basement of b...
-
@LesterD My daily consumption has been constant fro last few yrs around 10kwh per day mac but ...
-
@Irfi When you said you switched off mainboard do you mean that you turned off all p...
-
@NeilC This is the main switch which i turned off that day to test smart meter (this pic is t...
-
Regardless of whether a smart meter might use a miniscule amount of power sending info every 5 mins...
-
@Irfi So where is your actual meter located then, I expected to see the meter and ci...
02-05-2024
07:58 AM
I would like to tell a human that this latest idea of monthly billing is objectionable. It is just a way to force you to go to direct debit because of the inconvenience it causes . With direct ...
by
Manuela
in Energy Accounts & Plans
02-05-2024
07:58 AM
Show results in replies (8)
-
Hey @Rodnrob, Thanks for sharing your feedback, we really appreciate you tak...
-
I am really annoyed with AGL for 4 reasons: 1. Monthly billing is just a sneaky way to disguise th...
-
Good on you Manuela for posting and calling out AGLs cash grab and couching!
-
Hi Manuela, You can change your billing frequency through AGL My account. Once you log into your ac...
-
.. I think you know that you can opt out of monthly billing, via your account setting in the app o...
-
I love monthly billing, makes it easier to budget, and you should be checking your account regularl...
-
@COPTOTERMES do you have the option to pay on receiving a bill, or do you have to direct debit...
-
Thanks Megan. Maybe the wording of the email telling customers that there would be a change to mon...
16-06-2025
06:06 PM
I downloaded two years of my electricity usage data (from https: //myaccount.agl.com.au/usage ) and am trying to reconcile that data for a particular month against the AGL bill for that month. I...
by
MarcBerger
in Managing Your Energy
16-06-2025
06:06 PM
10-03-2021
02:48 PM
I have changed energy provider. Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.
- Tags
- help_refund
by
ag1l321
in Energy Accounts & Plans
10-03-2021
02:48 PM
Show results in replies (8)
-
How do I get rid of this bank statement? Anybody can see it
-
Hi @Judy1 , The process to obtain a credit is detailed HERE Simply click on the H...
-
Hi Just requesting a refund please.
-
This should work to remove your photo . . . Go the the little circles top right of your po...
-
-
I would like a refund of $800 Please
-
Hello @Baxt72, Thank you for reaching out! We can certainly revie...
-
Hi Kerrymerrick, Thank you reaching out to us. If the credit you are referrin...
02-06-2024
11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal) announced for 2024/25 are to be retained by AGL or will the consu...
by
jeffreysol
in Energy - General
02-06-2024
11:15 AM
Show results in replies (9)
-
Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
-
Hello @Savanne23, Thank you for reaching out! All residential hou...
-
@brissiebird48 as per this reply I made the other day . . . https://neighbourho...
-
AGL has to provide the consumer a refund of the credit amount regardless if it’s the government reb...
-
https://www.queenslandsavers.qld.gov.au/tips-to-save/$1000-off-your-energy-bills
-
I have phoned many times to request total refund of my account. It appears you have to do this each...
-
Hi I think a formal complaint to the ombudsman is the only way. It worked for me last time.
-
I have just told the Chatbot that I am going to call AGL on Monday morning and if I get no satisfac...
-
I switched providers last week and requested a refund for outstanding credit after receiving my fin...
13-03-2024
04:09 PM
I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with...
by
Kate81
in AGL Website
13-03-2024
04:09 PM
Show results in replies (8)
-
Hi @Ronshar We do our best to shut down scam caller numbers. It's unfortunate this one has...
-
Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to ...
-
is this number a scam 8299 6083?
-
12/05/2026 and got a spam call from 07 3510 4921, still active unfortunately.
-
I had the same number (07) 3520 4921, called me today, 5th Mar 26, almost 2 years after your event....
-
Definitely still scamming people. Received a call today 06.12.2024.
-
Hello @Grr, Thank you for taking the time to reach out. I am sorry to...
-
Well the scam continues after informing AGL and getting a “we can neither deny nor confirm that the...
25-02-2024
12:40 PM
Hi like most people I am finding the cost of living way over the top but having said that not crying poor mouth want I would like though are some sensible tips on how to cut back my bill. I pay out o...
by
FeeBee21
in Managing Your Energy
25-02-2024
12:40 PM
Show results in replies (9)
-
Hi @FeeBee21 , on top of the great advice from @Caban above you might find a f...
-
@FeeBee21 , Another thing to check if you're struggling with cost of living is that...
-
@FeeBee21 Hi FeeBee, Some things to look at to bring down the cost of elect...
-
Thank you some very good tips there luckily for me fish are cold water chappies. Interesting about ...
-
My air con is new April 2023
-
Hi Caban, the usage in standby mode of a split system , does depend on the age of the system, and t...
-
@Tiddyoggy I do not have a split system, just one small wall unit. When I looked int...
-
@FeeBee21 I would look up the Specifications of the Model you have and see if it has...
-
I have looked and as far as I can tell it does not have a crank case heater
Sort by
Filter
4,907 results
Sorted by
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.