- Neighbourhood
- >
- Search
Search on Neighbourhood
How can we help you?
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search on Neighbourhood
16-11-2025
07:38 AM
The download option for the pdf of my gas bill is not available. was working last month now not working. Already tried on the app and through website. I use BPay, so I need the downloa...
by
Chookle
in Energy - General
16-11-2025
07:38 AM
11-07-2025
11:51 AM
I can't pay the bill until the 25th
by
kemnob
in Energy - General
11-07-2025
11:51 AM
10-03-2021
02:48 PM
I have changed energy provider. Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.
- Tags
- help_refund
by
ag1l321
in Energy Accounts & Plans
10-03-2021
02:48 PM
Show results in replies (8)
-
How do I get rid of this bank statement? Anybody can see it
-
Hi @Judy1 , The process to obtain a credit is detailed HERE Simply click on the H...
-
Hi Just requesting a refund please.
-
This should work to remove your photo . . . Go the the little circles top right of your po...
-
-
Hello @Baxt72, Thank you for reaching out! We can certainly revie...
-
I would like a refund of $800 Please
-
Hi Kerrymerrick, Thank you reaching out to us. If the credit you are referrin...
20-12-2023
08:38 PM
3 Likes
The website has listed a partial outage in SA in two suburbs far away from each other, and meanwhile my internet is down somewhere else entirely. Has anyone else in the Adelaide region lost internet ...
by
JacobMunro
in Internet - General
20-12-2023
08:38 PM
Show results in replies (9)
-
AGL support said it was a damaged fibre line and engineers are fixing the problem - 7:35 this morni...
-
Outage in Seaton too. Can confirm there is no NBN outage and it is in fact an AGL outage. Very disa...
-
Still out? We’re out in seaton
-
Yep - lost net at 7:14pm - Semaphore
-
Yes, out in Croydon since 7:30
-
A bit annoying that it happened right when they shut down the call centre for the night... Told the...
-
Yep, North Haven is down, although NBNCO website suggests it up?!? I’m also annoyed that the ...
-
St Clair is out too, and no help from agl until 8am tomorrow!
-
We’re out in Woodville Gardens
09-05-2025
12:47 AM
I phoned AGL the other day and spoke to a customer service representative and enquired about my current electricity bill because it has actually doubled out of nowhere, even though the AGL App's proj...
by
Sin
in Energy - General
09-05-2025
12:47 AM
Show results in replies (5)
-
Hello Lester, It finally got sorted out last week when I phoned up to ask for an update. Appa...
-
Glad it got sorted out @Sin All the best and hopefully no future issues.
-
This is the first time it's ever happened, and I have not been questioning if it has been wrong at ...
-
Hello Syed, It is frustrating and stressful when the projection is roughly what we usually ...
-
Thank you for reaching out. I'm truly sorry to hear about the difficulties you've been facing. I ...
02-06-2024
11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal) announced for 2024/25 are to be retained by AGL or will the consu...
by
jeffreysol
in Energy - General
02-06-2024
11:15 AM
Show results in replies (9)
-
Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
-
Hello @Savanne23, Thank you for reaching out! All residential hou...
-
@brissiebird48 as per this reply I made the other day . . . https://neighbourho...
-
I have phoned many times to request total refund of my account. It appears you have to do this each...
-
Hi I think a formal complaint to the ombudsman is the only way. It worked for me last time.
-
I have just told the Chatbot that I am going to call AGL on Monday morning and if I get no satisfac...
-
AGL has to provide the consumer a refund of the credit amount regardless if it’s the government reb...
-
https://www.queenslandsavers.qld.gov.au/tips-to-save/$1000-off-your-energy-bills
-
Hi Jeff Ive just requested this credit be refunded and they are not being helpful. hope you...
02-05-2024
07:58 AM
I would like to tell a human that this latest idea of monthly billing is objectionable. It is just a way to force you to go to direct debit because of the inconvenience it causes . With direct ...
by
Manuela
in Energy Accounts & Plans
02-05-2024
07:58 AM
Show results in replies (8)
-
Hey @Rodnrob, Thanks for sharing your feedback, we really appreciate you tak...
-
I am really annoyed with AGL for 4 reasons: 1. Monthly billing is just a sneaky way to disguise th...
-
Good on you Manuela for posting and calling out AGLs cash grab and couching!
-
.. I think you know that you can opt out of monthly billing, via your account setting in the app o...
-
Hi Manuela, You can change your billing frequency through AGL My account. Once you log into your ac...
-
@COPTOTERMES do you have the option to pay on receiving a bill, or do you have to direct debit...
-
I love monthly billing, makes it easier to budget, and you should be checking your account regularl...
-
Hi Manuela, Thank you for reaching out. We can appreciate that monthly billin...
27-06-2025
12:20 AM
Hi there. I can't see my AGL SIM section in my account on the app. Therefore I can't track my SIM usage. can you please fix this problem?
27-07-2024
11:07 AM
1 Like
Getting very frustrated with seemingly random blocking some internet sites. MyUni app is being blocked and this morning the weather bureau bom.gov.au is blocked “No internet connection available”. Ot...
by
Stevo_130E
in Internet - General
27-07-2024
11:07 AM
Show results in replies (9)
-
Hi @Stevo_130E Glad to hear you were able to contact us and get the details updated for you....
-
All works now - the default DNS provider appears to be having problems with updates from their sour...
-
Details for the fix are in an earlier post for anyone who wants to apply themselves.
-
Did you get it solved? Helpdesk is useless. I have exactly the same problem, Ebay is 50/50, Faceboo...
-
Got onto Support and they have changed my DNS settings to customised ( on the eero modem) to IPv4 ...
-
Hi @Stevo_130E We appreciate you have reached out to us in regard to the internet not workin...
-
Also having the same issues. Spoke to support this evening, they changed apparently changed over my...
-
Not yet. I reckon I'll make another thread myself and call them when I get home from work. It's a w...
-
I'm having the same issues. Sometimes google isn't working, reddit is never working, some pictures ...
28-01-2025
03:02 PM
I have just received an email advising that without consultation AGL is moving me to monthly billing. I don't want it. I want to stay on quarterly. I do not want the hassle of payin...
by
Davidmyer
in Energy Accounts & Plans
28-01-2025
03:02 PM
Show results in replies (9)
-
Hi Davidmyer, If monthly billing is not for you and you’d prefer to remain on quarterly bil...
-
Should be ok to change back, annoying to have to do so. It is best to call AGL on 131245 to get it...
-
Hello, I've been sent a similar email but told that I'm moving to monthly billing because ...
-
Yes you can stay on quarterly (or two monthly) - just tell them and they will put you back on whate...
-
Hi Loxucedena, Thank you for reaching out! Switching to monthly billing can be really helpful f...
-
David, be aware this looks like electric bills for Pakistan customers, and you shouldn't click link...
-
Thanks Loxucedena. I will have a look at that idea. Very helpful. David
-
Splendid response - thorough and clear. Thank you so much. It alerted me to the fact that it is opt...
-
Is this electricity or gas ? Or both ? Monthly billing or quarterly billing SHOULD be opti...
Sort by
Filter
4,768 results
Sorted by
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.