NBN Free Speed Upgrade

[BTHMMIV]

I have tried the live chat multiple times but they’re useless have no clue what I am talking about.

NBN are doing a free speed upgrade to people on the 100 download speed plans and above. Maybe providers have already emailed, created a web page, and even started rolling out the free upgrade to their customers already but AGL seem to have no idea about it.

Please give me an update asap this is ridiculous no one knows about it yet all other providers do.

[Sheena_AGL]

Hi @BTHMMIV 
Thanks for getting in touch, and I truly appreciate your patience. I'm really sorry to hear about your experience with our live chat team — that’s certainly not the level of support we aim to provide.
 

Regarding the NBN speed upgrade, we understand how important this is, and I completely get why you’d expect clear communication on it. At this stage, we haven’t received official confirmation from NBN Co about when or how the upgrade will be applied for AGL customers, but we’re actively monitoring for updates.
 

If you'd like to escalate the matter or discuss your plan further, please feel free to call us on 131 245, and our team will do their best to assist you.
Warm regards, Sheena
AGL Telecommunications

[clark598dahl]

Hello @BTHMMIV,
You're not alone—AGL has acknowledged the NBN speed upgrade but hasn’t confirmed rollout details yet. Unlike other providers, they’re still waiting on official guidance from NBN Co. Hopefully, updates come soon.

Best Regards,
Clark Dahl

[Basil_AGL · Accepted solution]

Hey @BTHMMIV & @clark598dahl, 

From 15 September, qualifying nbn® plans will get a major speed boost – at no extra cost. To find out more about the NBN Upgrades and rollout, you can visit this page which has all the details. 

If you have any other questions, please don't hesitate to reach out. 

Cheers, Basil

[LenM]

I have checked my internet speed today 17 September 2025 and it has NOT increased from the 100 speed.

When will it increase?

Whom do I have to talk to?

Should I contact Optus or Telstra or ?

[Basil_AGL]

Hey @LenM, 

Thanks for the question, I'm going to send you a direct message to gather some more information around your account. 

Cheers, Basil

[Roypin]

I have not seen the 500mbps i was promised.

I have contacted AGL today and the first call i was cut off and the second call the tech know what he was doing ended up stuffing up my router which i had to reset back to its original settings. So i am back to 100/50. 
I reset the NBN box and Router but still only the old speed. 

[Basil_AGL]

Hey @Roypin, 

Thanks for the question, similar to above - I'm going to send you a direct message to gather some information around your account. 

Cheers, Basil

[Basil_AGL]

Thanks for the question, similar to above - I'm going to send you a direct message to gather some information around your account. 

Cheers, Basil