Introducing the Battery Rewards Plan

[Basil_AGL]

We’re excited to launch our new Battery Rewards Plan— an energy plan designed for customers with home batteries in NSW, QLD and SA who want to make the most of their stored energy.  

By choosing to export energy back to the grid during peak times, eligible customers can earn up to $600 in Digital Visa Gift Cards.^ It’s our way of rewarding smart energy choices that support a more sustainable grid. 

Unlock more value from your battery: https://www.agl.com.au/residential/energy/compare-plans/energy-offer?webid=BRPLAN 

^Prepaid Digital Visa gift cards are allocated quarterly and value varies depending on kWh exported in certain peak times.  Earn a $10 gift card if you export between 1kWh and 50kWh and for every additional 50kWh an extra $10 will be added to the card value – up to a maximum of $400 each quarter.   

T&Cs available at agl.com.au/compare-plans. Basic Plan Information Documents available at agl.com.au/bpid. Prepaid Visa T&Cs available at agl.com.au/bpvisaterms    

[Kurti]

I am on the Battery Rewards plan with 3 cent fit and a bonus 25 cents for fit between 5 and 9, capped at $400 per quarter.

Today I noticed the AGL Battery Rewards plan, note the added AGL, which pays just straight 28 cents, no bonus, no $400 per quarter limit. 

I wonder whether the old Battery Rewards plan will be rolled into the new AGL Battery Rewards plan.

[Kurti]

 Hi Mal_1,

Just build a Home Assistant integration and you can control all aspects of your battery, including discharge time and power. See screenshot. 

[Toot]

Hi team,

I joined the plan back on12 Feb 2026 (account number [removed personal details] )and i just received my first quarterly bill. I was wondering whether you would be able to help me clarify the following questions.

1. When will the gift card be sent out for export during the peak hours? I heard it would take upto 2 weeks following the 1st bill?

2. Also regarding the $800 sign-up credit for the Battery Rewards plan, I understand that if I leave AGL before 364 days, I would not be eligible to receive this credit. However, if I remain with AGL for more than 365 days and then decide to leave, would the $800 credit already applied to my account remain refundable?

3. Today I noticed there is a new AGL Battery Rewards plan that offers a flat 29c feed-in tariff (FIT). Since I originally signed up to the older Battery Rewards plan with quarterly giftcard, I was wondering:

• Will existing customers on the old Battery Rewards plan be automatically moved to the new AGL Battery Rewards plan?
• If I decide to leave AGL in the future, would any accumulated FIT rewards/credits on my account be refundable?

[koe]

Hi, 

I signed up Battery Rewards plan on 19th March 26. On 18th May I received my first Battery Rewards eGift card for the peak export which is for very less than I exported between 19th March to 18th May. The card or email does not have export period, which is export start period and export end period. I exported 685kwh until 17th May but have received credit only for 475kwh. I called resolution team couple of times and they also don't know the dates for which this credit has been paid for. They promised to investigate the matter and call me back but I am still waiting after 5 days. It is very disappointing that I am missing approximately $55 worth of credit. Resolution team is not very helpful so far so who do I contact to now?

[Georgia_AGL]

Hi @Toot 

Thanks for your enquiry below.

I'm emailing you directly in regard to this. 
Many thanks,

Georgia 

[ChrisE_AGL]

Hi @koe 

Thanks for your post. 

I can take a look into this further for you. 

I'm going to send you a Private Message to collect some further information from you. 

Thanks, Chris

[Toot]

I am experiencing the same thing, the gift card i received is a lot less than i expected (ie.I am pretty sure i exported more). I did some investigation and i figured that the total credit amount for the giftcard was calculated based on the 5:00 pm to 9:00 pm peak window. However, after daylight saving ended, it should have been from 4:00 pm to 8:00 pm. I have also emailed Georgia to hopefully looking into this for me.

[Toot]

I have done some further calculation following my last comment. 

I calculated the total amount of energy exported during both time intervals (4pm-8pm and 5pm - 9pm) using the usage data I downloaded from AGL. In both scenarios,  the value of the energy exported during these peak times—credited at the 25¢ rate—is significantly higher than the value of the gift card I received. The gift card amount does not seem to be accurately reflect or cover the value of the power I sent back to the grid

Can I pls get someone to look into this pls?

[Tazzie]

I signed on to the AGL Battery rewards programme in Vic on 3/12/25 with the $800 reward to stay for a year and I also signed onto the AGL VPP at the same time. The information supplied was that it was to be an ongoing contract until cancelled by either party.

In May 26, I was contacted to advise that the 25c bonus was changing from a Visa credit card to an account credit, however there would be no other changes. 

I then received a message to say that my contract was finishing in June 26. I contacted AGL and was advised that this message was sent in error and that everything was in place to continue and to ignore the message. I had  recommended this plan to my brother-in-law and he received the same message. He was also assured that the only change was the crediting of the peak exports to the account instead of a Visa card.

I luckily checked my plan details on the AGL app 2 days ago and found that my plan had changed with massive increases in supply charges and rates. I contacted AGL and advised the agent that something had gone wrong with my plan as the charges and the rates had gone up substantially. He told me they were not going up until 1st July. I said my rates have already gone up, can you please check my account as something is wrong. He told me my rates had not changed and as I didn't believe him he was putting me through to resolutions. Thankfully, the lady there checked my account and said that something was indeed wrong with my account and my AGL Battery rewards plan had been terminated on the 17th June. She very efficiently re-instated my account with the Battery rewards plan and back dated it to the 17th June. 10/10 for resolutions, 0/10 for AGL support. The jury is still out on AGL battery rewards plan, but is not looking look when my contract was cancelled after 6 months and changed to the AGL Standard contract. I do not know why it was cancelled as it is still being advertised on the web as an ongoing plan. I have recommended the AGL Battery Rewards plan to a lot of people online - I hope I don't regret it.

[Pen_AGL]

Hi @Tazzie ,

Thanks for taking the time to share your experience, we really appreciate the detailed feedback, and we’re sorry for the confusion and frustration this situation has caused.

From what you’ve described, it looks like your plan was moved during recent updates to the Battery Rewards Plan. I’m glad to hear our resolutions team was able to quickly step in, reinstate your Battery Rewards plan, and backdate the changes, they’ve done exactly the right thing to get things back on track.

We understand how concerning it is to see unexpected changes, and we’re sorry that your earlier contact didn’t resolve this sooner. Your feedback is important to us, as we want to ensure you receive clear and accurate support the first time.

If you have any further questions, please contact our support team at batterysupport@agl.com.au and we’ll be happy to provide more detailed information.

Thanks again for raising this and for recommending the Battery Rewards plan — we really value your support!