About Pen_AGL

Hi @Toot Upon reviewing your account, I can confirm that the $800 sign-up bonus is scheduled to be applied on your bill after March 1, 2027, following the completion of 12 months on the plan, in line with the terms and conditions.

Hi @LouisChangChien, Based on the screenshot, it looks like your battery is still pending technical verification. This means you’re currently receiving your ongoing credits, but orchestration hasn’t started yet. Once the battery is technically verified, it will appear in your app and you’ll be able to monitor it from there.

Hi @LouisChangChien You can view a summary of VPP events in the app, including individual events from the past 30 days and the total credits accumulated for the contract year.

Hi @Tazzie , Thanks for taking the time to share your experience, we really appreciate the detailed feedback, and we’re sorry for the confusion and frustration this situation has caused. From what you’ve described, it looks like your plan was moved during recent updates to the Battery Rewards Plan. I’m glad to hear our resolutions team was able to quickly step in, reinstate your Battery Rewards plan, and backdate the changes, they’ve done exactly the right thing to get things back on track. We ...