About Pen_AGL

Hi @Dean808 Thanks for your reply. At the moment, your battery won't automatically switch back from VPP Scheduling Mode once onboarding is complete. If you'd prefer to have more control over when your battery discharges and exports, we can set up a custom mode that allows you to remain in the VPP while managing your battery more flexibly. This isn't enabled automatically and needs to be requested through our team. If you'd like us to arrange this for you, please send an email to BatterySupport@ ...

Hi @Dean808 What you're seeing is normal when your battery is operating in AGL's VPP. In this mode, the system manages your battery as part of the Virtual Power Plant program. If you'd prefer to export excess solar energy while still remaining part of the VPP, we can help set up a Custom Mode for your system. Simply send an email to BatterySupport@agl.com.au, and our team will be happy to discuss the available options and assist with the setup. Regarding the lower solar production you're seei ...

Hi @banimukherjee Thanks for reaching out. If you're not currently enrolled in AGL's VPP, it's possible that your battery is still connected to your previous retailer's VPP program. In that case, they may still have control of your battery system, which would explain why you're unable to regain control. We'd recommend contacting your previous retailer and asking them to check whether your battery is still connected to their VPP. If it is, they'll need to disconnect or offboard your system befo ...

Hi @PV1 , Thanks for reaching out. I've checked your site and it appears your meter is not currently configured to record solar exports. Because of this, solar feed-in and battery export data won't appear in the AGL app or website, even though you're participating in Battery Rewards. To have your exports recorded, you'll need to arrange for a solar-compatible import/export meter to be installed or reconfigured. You can find more information about the process here: AGL Solar Meter Installation. ...