About Pen_AGL

Hi @PAF Yes, that's correct. If your battery is in Sigen AI mode before a VPP event, AGL will temporarily take control of the battery for the duration of the event. Once the event has finished, control is automatically returned to your previous settings, including Sigen AI mode if that was enabled beforehand. There is no action required from you.

Hi @saturnv5 Yes! When you join the VPP, we only take control of your battery during VPP dispatch events. At all other times, you'll retain control of your battery settings and can manage charging, discharging, imports, and exports as you normally would using the Sigenergy app.

Hi @PAF Great question! AGL’s VPP integration does not use Virtual Battery Allocation, This is separate to how AGL's VPP operates. When your battery is participating in the AGL VPP, we may temporarily control the battery during VPP events to help support the grid. Outside of these events, your battery continues to operate as normal based on your chosen settings. If you're using Sigenergy's Virtual Battery Allocation feature, we recommend checking with Sigenergy on how the feature works and whet ...

Hi @Toot Upon reviewing your account, I can confirm that the $800 sign-up bonus is scheduled to be applied on your bill after March 1, 2027, following the completion of 12 months on the plan, in line with the terms and conditions.