About Pen_AGL

Hi @Jorge75 Thank you for taking the time to provide such detailed feedback. I’m sorry for the experience you’ve had — it’s clear you’ve put a lot of thought into this. To clarify a few points: Details of the Battery Rewards plan, including eligibility and how credits are applied, are available here:https://www.agl.com.au/brplan Separately, under AGL’s solar feed‑in terms and conditions, customers may request payment of an accumulated Solar Credit Balance by cheque or EFT. These payouts ...

Hi @Jorge75 Thank you for continuing to raise this - I understand your frustration, particularly given how central export data and feed‑in values are for customers with solar and batteries. You’re right that, at present, the AGL app does not clearly surface export and credit information in a simple, real‑time way, and that this falls short of what many customers reasonably expect. This feedback is understood and has been raised internally, and something we are actively working on. As a workarou ...

Hi @Mezzy , Thanks for your question, it’s a really common one for battery customers. Why you can still receive a bill even if your battery doesn’t run out Even with a battery, there are a few reasons you may still see a bill: Supply charges (fixed daily fees):These are daily charges for being connected to the electricity grid. You pay these even if your home is vacant, you have solar, or you import close to zero electricity. Grid energy use at certain times:Your home may still draw some e ...

Hi @Hobbo I’ll have someone from the Battery Rewards team reach out directly to you to confirm this. You’ll hear from us via batteryrewardsplan@agl.com.au shortly. Appreciate you reaching out, and thanks for your patience.