Internet outage? Check here first!

[David_AGL]

If you're having issues with your internet connection, you can check for updates on service status, local incidents and scheduled maintenance at https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/network-status

[Adan25]

Hi Sheena,

I have tried all you have suggest and it is now day 4 going into day 5 without internet. I have exhausted my mobile data and had to buy extra which is not enough to last me until Monday.

Can you please provide me what compensation AGL will be compensating and when will the issue being resolved?

Adam

[Sheena_AGL]

Hi @Adan25 
Thank you for sharing this information with me.
I will advise while we can't compensate for any excess data you have used, we can organize a credit to be applied to the account for the time the internet has not been working for you.
I do suggest contacting us on 131245, or on our live chat platform for further troubleshooting on a way to get this resolved.
You can also make sure there are no outages in your area by using the following links - https://www.nbnco.com.au/support/network-status and https://telcostatus.agl.com.au/
Thank you, Sheena
AGL Telecommunications

[Esther2]

My NBN in Padstow is out, anyone having issues? 

[Sheena_AGL]

Hi @Esther2 
I am so sorry to hear you've currently got no internet.
We'd love to take a look into this.
Please ensure there are no outages in your area.

I also recommend testing an alternative ethernet cable if you have a NBN box.
If you are using a telephone socket, please test an alternative cable as well, or an alternative telephone socket if you have another.

If this doesn't work and there are no outages, please give us a call on 131245, or chat to us on our live chat platform.

Warm regards, Sheena
AGL Telecommunications

[StanB]

I am experiencing internet connection here. No nbn outage in my area but the modem shows red light. I have unplugged n plugged again, but it didnt work

[StanB]

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[BB2025]

The page does not load correctly.
Getting the following msg:
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Reference #102.7834768.1765948258.565fd8a

[StanB]

David - this doesn't work. 

Can you talk to the engineers and respond to the customers with an SMS indicating the resolution timeframes?