About Sheena_AGL

Hi @echobuddy I am so sorry to hear you've been facing slow speeds. You have definitely done a lot of troubleshooting, and I appreciate you sharing all this information with me. I do want to let you know a couple things I can recommend is testing an alternative ethernet cable and doing a direct connection from the NBN box to a laptop/computer and doing a speed test there. You will need to unplug the modem from the NBN box, using the same cable connect 1 end to the NBN box and 1 end to the comp ...

Hi @WHITNEY So when you are using your own modem with our connection, the Wi-Fi name and password will be the same as from Belong as you are using that modem from Belong.You will be able to change the details within the settings on your modem.You can contact the modem manufacture and see if they can change the Wi-Fi name and password for you if you would like it to be different.Alternatively, you can call us on 131245, or on our live chat platformI can't guarantee we will be able to change this ...

Hi @Stacey1 Thank you for contacting us.Yes the modem will be compatible with us, as long as you have ensured the modem is unlocked to be used with any provider and is compatible with the NBN network.I recommend you get in touch with your current provider and making sure the modem is unlocked and can be used with another provider.If you would like to look at purchasing our modem, I recommend our TP-Link VX230v modem which is $149 as an outright purchase.Please don't hesitate to contact us on 131 ...

Hi @Kyranrusss Thank you for contacting us.Yes the modem will be compatible with us, as long as you have ensured the modem is unlocked to be used with any provider, and is compatible with the NBN network.I recommend you get in touch with your current provider and making sure the modem is unlocked and can be used with another provider.If you would like to look at purchasing our modem, I recommend our TP-Link VX230v modem which is $149 as an outright purchase.Please don't hesitate to contact us on ...