About Sheena_AGL

Hi @AEBJ We appreciate you raising this to us so we could address the problem.Glad to hear we have actioned this have gotten this removed from the website to avoid this happening in the future.If you have any further feedback/questions, don't hesitate to reach out to us on 131245, or on our live chat platform Warm regards, SheenaAGL Telecommunications

Hi @Burnley I had provided some information on how we can resolve the internet blocking websites and the streaming platforms.We can change DNS settings within the modem to help with the issues these customers were facing.If you're facing similar problems, I recommend to give us a call on 131245, or chat to us on our live chat platform so we can make these changes for you and we can also investigate further.Warm regards, SheenaAGL Telecommunications

Hi @Doyley I can't imagine how frustrating this would be for you and really hope this has been resolved for you now.With slow speeds, we do ask if you can do a direct connection to the NBN box and if you're still facing slow speeds it can be a fault on the NBN line.If the speeds are over 600mbps via the direct connection, then it can be on the AGL line where the speeds are slowing down.We recommend testing alternative modem if you have one.Alternatively if you're using a TP-link modem through us ...

Hi @cog Thank you for reaching out to us.We kindly ask you please give us a call on 131245, or contact us on our live chat platform and we will be able to schedule this for you.Warm regards, SheenaAGL Telecommunications