About Sheena_AGL

Hi @Dan7ny7 I completely understand where you're coming from, it doesn't seem fair you're paying extra to be getting the same speeds you had with TPG. I will advised it does depend also what guaranteed speeds you can get on NBN. With the speeds, there is definitely some troubleshooting we can do to help with the speeds you're getting with the internet. Please speak with our team via our live chat platform. Thank you, Sheena AGL Telecommunications

Hi @Upeksha I can't imagine how frustrating this would have been for you when trying to make the payments.We do have alternative payment methods if the payment on the website/app isn't working for the payment.I would suggest you try to make the payment via Bpay, or over the phone.In regard to the Late Payment fee's you would be charged $10 if the payment is late, or wasn't able to be made, however, if you call us on 131245 we will be able to look into this further for you and see what we can do ...

Morning @Andrew009 Regarding your comment, I can see the message shows there was a refund coming to you, this won't be a scam if you have overpaid your energy account.Kind regards Sheena, AGL.

Hi @Rafi230 I can't imagine the experience you have had with trying to get the internet connected since May. That would be quite frustrating. @merry678 Is right in this situation, the first thing you want to do is contact us and we can take a look into this further, then making a complaint. Our complaints team will be able to get this fixed for you, if we weren't able to get it fixed for you when getting this escalated for you.I would really appreciate if you give us a call on 131245 and ask to ...