About Sheena_AGL

Hi @Rheannan I am so sorry to hear this has been ongoing for the last couple of days, can't begin to imagine how frustrating this will be for you.With modem configurations, if this modem is not one of our modems, configurations can be tricky as we wouldn't have access to view the configurations from our end.However, if this TP-Link modem, is one of ours we will be able to configure the modem from our end and we will be able to make sure all the settings in the modem are correct.You mentioned the ...

Hi @brookecouchman and @Ed_T Thank you for getting back to me with this information.So NBN have advised us that there is a partial outage in NSW due a power outage.If you have had a power outage recently and you have not had internet since, we suggest to test an alternative modem as a power outage can create a surge within the modem.We are trying to work with NBN about this and getting the internet restored.I do ask you please monitor https://telcostatus.agl.com.au/ for any update from NBN about ...

Hi @Adan25 @Michael57 @brookecouchman @MLK Thank you all for reaching out to us.I can't imagine how frustrating this will be for you all to be without internet.I will advise for you to test an alternative cable from the modem to the NBN box, or an alternative DSL cable from the wall socket to the modem.If you can please check your address using the following links https://www.nbnco.com.au/support/network-status& https://telcostatus.agl.com.au/I will suggest, if this doesn't help, please contact ...

Hi @LD6174 Thank you for sharing this with me. I will advise if you need any further assistance, please don't hesitate to reach out to us.Thank you, SheenaAGL Telecommunications