About Sheena_AGL

Hi @HappySoft & @Raza1 I am really sorry to hear you both have been facing the slow speeds with your internet connection, I can't imagine how frustrating this has been.We would love to be able to assist with these slow speeds.Please try and use an alternative ethernet cable if you haven't already. I can also suggest doing a direct connection from the NBN box to a laptop/computer and see if you still get slow speeds, if you do, we can raise this as a fault to NBN, if not we will be able to see ho ...

Hi @Geoff2 & @Kylienb I am really sorry to hear you have both been facing very similar issues with your internet, I can't begin to imagine how frustrating this will be for you both.I do want to advise we have had a few outages recently with the internet which has also impacted the speeds of the internet plan. With the slow speeds, I recommend that you test an alternative ethernet cable if you haven't already, and doing a direct connection to the NBN box via an ethernet cable to a laptop/computer ...

Hi @GBS I honestly can't begin to imagine how frustrating this will be for you, and I am really sorry about his experience you have had with us.I do apologize about this experience and the internet not working and the slow speeds.We do value the feedback you have shared about the communication being sent out, and glad to hear you received further notification.Yes we have still had some ongoing outages in VIC about the internet and we are still working on this. We have since noticed, as you have ...

Hi @echobuddy I am so sorry to hear you've been facing slow speeds. You have definitely done a lot of troubleshooting, and I appreciate you sharing all this information with me. I do want to let you know a couple things I can recommend is testing an alternative ethernet cable and doing a direct connection from the NBN box to a laptop/computer and doing a speed test there. You will need to unplug the modem from the NBN box, using the same cable connect 1 end to the NBN box and 1 end to the comp ...