About Sheena_AGL

Hi @andy1966 @lawleo The Public IP is also known as dynamic IP, however we have to make changes from our end to be able to enable the public IP (Dynamic IP).Static IP will be different to a Public IP as the static IP will start with 10.x.x.x for the IP, the public IP will start with 20.x.x.x.xThank you, SheenaAGL Telecommunications

Hi @knhome I understand where you're coming from that you accept the processing fee, I apologize for the inconvenience this may have caused.Yes this platform is for AGL Customers.The reason I ask for you to call us is because we will need your account details, however we cannot get these details from you on this platform.Alternatively, you can contact us on our live chat platform, and we can look into this for you then.Thank you, SheenaAGL Telecommunications

Hi @profdraper Yes we do use Optus as our carrier.We would be happy to look into this and see what we can do for you.If you can please give us a call on 131245, or contact us on our live chat platform, we will be able to assist.Thank you, SheenaAGL Telecommunications

Hi @andy1966 Sometimes a public IP can resolve the issue as well, we try to offer a public IP as getting a static IP can cost more.But a Static IP will resolve the issue if the public IP doesn't work. Thank you, SheenaAGL Telecommunications