Sheena_AGL's latest conversations

Sheena_AGL AGL Moderator
yesterday

Re: Terrible customer service

Hi @Debbie-lee Thank you for reaching out to us.I can't imagine how frustrating this would be for you.I'm really sorry to hear that the voicemail has not been working for you and hasn't been set up.We recommend you give us a call on 131245 and speak with our escalation team, or you can contact us on our live chat platform.Kind regard, SheenaAGL Telecommunications
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Sheena_AGL AGL Moderator
Monday

Re: Some of the websites are blocked over WiFi

Hi @Pato Thank you for reaching out to us.I would like to mention we can definitely assist you with this and get the internet on your tv working properly.If you can please give us a call on 131245.Kind regard, SheenaAGL Telecommunications
3 Replies 0 Likes
Sheena_AGL AGL Moderator
Friday

Re: AGL New Home Basic Internet Charge $59 instead of $49

Hi Wei,So it sounds like you will be eligible for the discount if you only signed up for the internet 2 weeks ago.Please give us a call at your earliest convenience.Thank you, SheenaAGL Telecommunications
3 Replies 0 Likes
Sheena_AGL AGL Moderator
a week ago

Re: AGL New Home Basic Internet Charge $59 instead of $49

Hi Wei,Thank you for reaching out to us in regard to the invoice.I would like to advise that as this is not a secure platform, we won't be ablr to look into this for you unfortuantely.What I can advise though, is if you can please contact us on 131245, or on our live chat platform, we will be able to look into this further for you and see why the discount wasn't applied.I would like to mention, if you have signed up with us before the discount was offered, we won't be able to get the promotional ...
3 Replies 0 Likes