Internet outage? Check here first!

[David_AGL]

If you're having issues with your internet connection, you can check for updates on service status, local incidents and scheduled maintenance at https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/network-status

[Piji]

It has been twice in Magill. Why does the outage happen again? It really bring me a big problem in my life and work. Disappointing

[Oakhurst]

 agl internet is down in Oakhurst, Marsden Park areas since last night. NBN website says it works and directs me to check with AGL. No help. Still down.

[Pasaway_3082]

If this internet interruption continues, I think I deserve a rebate, or should I have to change my provider. I barely use internet at night time. 2 days straight I don't have proper internet connection. 

[Efstathios]

Issue with my internet connection not working, rang yesterday to have it assessed and seemed to be fixed but it soon stopped working again. Unable to ring during the day as I am not home. Now using up my mobile data and will be charged for going over my limit. 

[AGLZAC]

Hi @Efstathios 

Have you checked https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/network-status 

To see if any outages in the area?

Have you restarted your modem?

Have you tested alternative cabling?

Have you tested an alt modem?

[rajuvd]

For last an hour or so, my internet speed has too bad, I have 100/20 Mbps NBN connection and the speed I am getting is 16/2 Mbps. Status page doesn't show any maintenance but speed is so bad. 

https://www.speedtest.net/result/16587779070

I hope AGL has their monitoring in place and fix the issue rather waiting for the customer to raise an issue with them.

[AGLZAC]

Hi @rajuvd 
How long has this been going on for?

Have you tried power cycling your modem?

Have you checked the cabling?

Have you tried testing an alternative cable or modem?

Have you tried power cycling your NTD/NCD if you have one?