Internet outage? Check here first!

David_AGL
AGL Community Manager
25 Replies 102193 Views

If you're having issues with your internet connection, you can check for updates on service status, local incidents and scheduled maintenance at https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/network-status

36 REPLIES 36
Piji
Switched-on
0 Replies 5768 Views

It has been twice in Magill. Why does the outage happen again? It really bring me a big problem in my life and work. Disappointing

Oakhurst
Switched-on
0 Replies 5740 Views

 agl internet is down in Oakhurst, Marsden Park areas since last night. NBN website says it works and directs me to check with AGL. No help. Still down.

Pasaway_3082
Switched-on
0 Replies 5665 Views

If this internet interruption continues, I think I deserve a rebate, or should I have to change my provider. I barely use internet at night time. 2 days straight I don't have proper internet connection. 

Efstathios
Switched-on
0 Replies 5468 Views

Issue with my internet connection not working, rang yesterday to have it assessed and seemed to be fixed but it soon stopped working again. Unable to ring during the day as I am not home. Now using up my mobile data and will be charged for going over my limit. 

AGLZAC
AGL Moderator
0 Replies 5460 Views

Hi @Efstathios 

Have you checked https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/network-status 

To see if any outages in the area?

Have you restarted your modem?

Have you tested alternative cabling?

Have you tested an alt modem?

 

 

rajuvd
Switched-on
0 Replies 3997 Views

For last an hour or so, my internet speed has too bad, I have 100/20 Mbps NBN connection and the speed I am getting is 16/2 Mbps. Status page doesn't show any maintenance but speed is so bad. 

https://www.speedtest.net/result/16587779070

 

I hope AGL has their monitoring in place and fix the issue rather waiting for the customer to raise an issue with them.

AGLZAC
AGL Moderator
0 Replies 3980 Views

Hi @rajuvd 
How long has this been going on for?

Have you tried power cycling your modem?

Have you checked the cabling?

Have you tried testing an alternative cable or modem?

Have you tried power cycling your NTD/NCD if you have one?