NBN Plan change without notifying me

[Hell]

Why did AGL change my internet plan without asking me, I was on home fast with 500/50, got an email today saying you had changed my plan to home fast with 100/20.  No notification, no email, no contact at all.  Not impressed, increased the price of my plan while reducing the speed by 80%.  

[ChrisE_AGL]

Hi @Hell 

Thank you for your post 

This is unusual that this happened. I'm going to send you a Private Message to get some further information to assist you further with this. 

Thanks Chris

[skyosh]

I also received an unexpected email this morning (10:40am, 1 May 2026) stating, “We’ve set up your new nbn plan…”.

This is the first communication I’ve had regarding any change.

The new plan appears to move me from $94/month for 500/50 Mbps to $109/month for 87/18 Mbps, which is a significant downgrade in both price and performance.

There was no prior notice, explanation, or consent requested for this change. That is not acceptable.

[ChrisE_AGL]

Hi @skyosh 

Thank you for bringing to my attention that you have encountered this. I'm currently looking into this. 

I'm going to send you a Private Message to get some further information from you. 

Thanks, Chris

[Hell]

Yeah my plan was changed to the same thing, and there also seems to be price rises that we also have not been advised about.   I have FTTP as well and it seems the plan that I was changed to doesn't even work with FTTP..

[AidanK]

Same here, my plan seems to have stayed the same, but they just upped the prices. No warning at all.

[Ash99]

Same here. Not Happy Jan!

[ChrisE_AGL]

Hi, 

In regard to the price change, we have sent notifications regarding this from 10/03/2026. If you don't see this in your inbox, it's quite potentially sitting in your spam or junk folder. 

if you are experiencing slow speeds, you can follow our knowledge article on fixing slow internet speeds from our website. 

Thanks, Chris

[Hell]

My issue is they changed my plan to one that had lower speeds and according to your own website was not suitable for FTTH.  That certainly wasn't mentioned in the email, in fact the email said, there would be no changes to the plan.