Horrible Internet Speed - From 100Mbps promised to 30Mbps only

gracielo
Switched-on
1 Reply 532 Views

I have the home fast plan which is a promised 100Mbps speed but for an entire  week I've been checking my speed at random time. The result will always be around 30-45Mbps  whether its 3am, 4pm or 11pm. The speed is always the same. I regretted my moved so much as this has become a downgrade instead of an upgrade. This fuels my anxiety and gives me stress as a first time customer and just moved from another state. Can someone from AGL cancel my plan as soon as possible please. I want to pay only the days used. As someone who works at home, this is slowly eating my mental health.

 

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1 REPLY 1
David_AGL
AGL Community Manager
0 Replies 515 Views

Hi @gracielo , I'm sorry to see you're getting disappointing speeds. To cancel your plan, you'll need to get in touch with AGL support directly. The best way to do this is to send a message via the AGL app or your My Account page and speak to an agent. This way you'll avoid long wait times on the phone. It's asynchronous messaging, like texting, so you don't need to wait around for an agent reply.