NBN Plan change without notifying me

[Hell]

Why did AGL change my internet plan without asking me, I was on home fast with 500/50, got an email today saying you had changed my plan to home fast with 100/20.  No notification, no email, no contact at all.  Not impressed, increased the price of my plan while reducing the speed by 80%.  

[ChrisE_AGL]

Hi @Hell 

Thank you for your post 

This is unusual that this happened. I'm going to send you a Private Message to get some further information to assist you further with this. 

Thanks Chris

[skyosh]

I also received an unexpected email this morning (10:40am, 1 May 2026) stating, “We’ve set up your new nbn plan…”.

This is the first communication I’ve had regarding any change.

The new plan appears to move me from $94/month for 500/50 Mbps to $109/month for 87/18 Mbps, which is a significant downgrade in both price and performance.

There was no prior notice, explanation, or consent requested for this change. That is not acceptable.

[ChrisE_AGL]

Hi @skyosh 

Thank you for bringing to my attention that you have encountered this. I'm currently looking into this. 

I'm going to send you a Private Message to get some further information from you. 

Thanks, Chris

[Hell]

Yeah my plan was changed to the same thing, and there also seems to be price rises that we also have not been advised about.   I have FTTP as well and it seems the plan that I was changed to doesn't even work with FTTP..

[AidanK]

Same here, my plan seems to have stayed the same, but they just upped the prices. No warning at all.