Recent Power Outages

[soutarm]

Dealing with a black out, but also perishable items now needing to be thrown out - who can help?

[Logant]

I wish someone send me the paperwork of link to make a claim for food spoilage. My power has been off for well over 24 hours and would appreciate assistance Thank you in advance 

[-Steve-]

Hi Logant,

We appreciate having an extended power outage can be quite stressful, and can be a financial strain for the household.

Depending on the cause of the outage as to where you can obtain assistance. If this relates to the wide spread outages in NSW due to the recent storm activity, AGL are not able to offer compensation as it is outside of our control.

In these instances compensation may come directly from the distributor or you may be able to make a claim with your insurance company. You can locate your distributor by clicking here.

If the fault lies with an issue on our end please reach out via messenger or call for a compensation form by clicking here.

[Nicademus]

I realise this is a little old, however you may be due compensation under the GSL for power companies. Check this government link out for more jnfo.

https://www.energy.vic.gov.au/safety-and-emergencies/power-outages/customer-compensation

[Naz_AGL]

Hi @barrells.

Can you please explain your issue and advise if you need any assistance?

Regards,

Steph

[NeilC]

@barrells 

On the top of your bill there is a number of your Supplier, ring this number (or look on their website for outages).

AGL is not responsible for the supply of Electricity.

Important information for all users.

[Andrew2150]

My power has dropped out. All other properties around me have power. Please help urgently

[Andrew2150]

I called the number and it hung uo on me. Fuses are fine. Please help me

[Lester]

..

Who did you call ?

AGL is your retailer only, they can't fix your power.

Anyone in this situation should call their electricity supplier, and they vary all around Australia.

It tells you on your bill under page one account details section . . . who your supplier is, and the emergency contact number.