Hi StephieD74, sorry you are having issues with this. If you are still experiencing issues with this please get in touch with the team on 1300 377 118, 8.30am – 5.00pm (AEST) Monday – Friday and the will be able to help you resolve this. Kind regards, Steven..
Hi addarroch, thanks for taking the time to provide your feedback, we are always looking at ways to improve out service, I have had your feedback passed recorded. Kind regards, Steven.