Velocity points offer

[Pacmusic27]

I joined up on your electricity and gas velocity value deal promotion promising 20000 points for electricity and 10000 points for gas connection back in May. I never received the 10000 points for gas. I have rung and complained but so far nothing. Please issue my points asap otherwise I will comment thoroughly on social media of how I’ve been treated. I shouldn’t have to keep asking for what was promised in the deal when I signed up back in May. I will cancel my account and go back to Red Energy if you don’t fix this asap!!
My name is Paul Cincotta Account **Personal details removed**

[Deepesh_AGL]

Hi Pacmusic27, I'm sorry to hear about your poor experience. I'll send you a private message shortly so we can get this right for you. Cheers, Deepesh

[Pacmusic27]

You still haven’t processed my 10000 velocity points for joining to gas. When will you do it? 

[Deepesh_AGL]

Hi Pacmusic27, It looks like you haven't received my private message from earlier to get your account details. I'll send you another message now to discuss further. Cheers, Deepesh

[Dayna72]

Hi there I still have not received my Velocity points??

[MrMichaelB]

Same issue occured with me. AGL still hasn't resolved the issue.....

[MrMichaelB]

If no action is taken report AGL to Velocity and industry ombudsman.