SYED_AGL's latest conversations

SYED_AGL AGL Moderator
13m ago

Re: Usage/Bill projection data doesn’t show any data

Hi RVchhel, Sorry to hear about your experience. Our dedicated team can definitely look into it for you.Please contact us on https://www.agl.com.au/help-support/contact-us
5 Replies 0 Likes
SYED_AGL AGL Moderator
32m ago

Re: Issue with billing. Credit card already setup in account but not automatically being charged!

Hi Daryl, I’m really sorry to hear about the trouble you’ve been experiencing, and I completely understand how frustrating this must be for you. From what it looks like, when you moved to the new property, the direct debit wasn’t linked to your new account, which caused the payment to not process when the bill was issued. If the issue is still ongoing, please don’t hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’re here to make sure it gets resolved as ...
1 Reply 0 Likes
SYED_AGL AGL Moderator
4 hours ago

Re: Terminating Bill Smoothing

Hi Monika , I’m really sorry to hear about your negative experience with your account regarding bill smoothing and the frustration you’ve faced. We understand how disappointing it can be when things don’t go as expected, and we truly want to make it right for you. We are already working towards the good customer experience while over the online chat. Regards,
4 Replies 0 Likes
SYED_AGL AGL Moderator
5 hours ago

Re: Please ban PAYMYDOCTOR

Hi Lester, Thank you for letting us know. It has been reported, and we’ll be sure to follow up on it accordingly.
2 Replies 0 Likes