About SYED_AGL

Hi @NeilAGLUser Thanks for reaching out and sorry to hear this trouble. Typically these adds and alts charges are on the bill when there is some metering works get done on the meter. please share your account details via private message, so I can personally look into this or escalate t furtherr if needed to get to the bottom of it.. We are here to help! SYED

Hi @JemimaBottle The Core plan is the default plan that applies to your account when your existing 12-month plan is about to expire. Once the current plan ends, the Core plan is automatically added to your account. For more detailed information or to review other available plans, it’s best to visit our website at https://www.agl.com.au/residential/energy/compare-plans or call us on 13 12 45. One of our dedicated agents will be happy to assist you. SYED

Hi @ANNOYEDCUSTOMER No this is not a private message. you need to select from public or private message while posting Yes I do work for AGL. Thanks SYED

Hi @readham Thanks for reaching out. You have provided your account on public comment. Please send us your account details via private message, so I can look into this for you. We are here help! SYED