At the moment, I am in credit over $1,500 with AGL and have decided to cease bill smoothing and return to regular as my preferred way to run down my credit I had investigated other options - such as reducing my monthly Bill Smoothing payments but they will only be reduced by 10%. It is quite difficult to terminate bill smoothing - you cannot do it yourself - despite the website suggesting that there are self-serve options. The 'self-serve' option is to contact AGL to do this for you. The catch is that it is nigh-on impossible to get through to an operator at AGL to actually get this done. You are kept on the phone for ages.
I used Chat to investigate further and the operator told me that there was a technical issue and the terminate bill smoothing option was currently unavailable. This was blatantly untrue as previous posts on this forum indicated that a self-serve option to terminate bill smoothing does not exist.
I strongly recommend adding clear and unambiguous information about how people can terminate their bill smoothing arrangements - and inform Chat operators to ensure that AGL customer service people are properly informed of the restricted service. Thank you.
