Terminating Bill Smoothing

[Disgruntled]

At the moment, I am in credit over $1,500 with AGL and have decided to cease bill smoothing and return to  regular as my preferred way to run down my credit  I had investigated other options - such as reducing my monthly Bill Smoothing payments but they will only be reduced by 10%.  It is quite difficult to terminate bill smoothing - you cannot do it yourself - despite the website suggesting that there are self-serve options.  The 'self-serve' option is to contact AGL to do this for you.  The catch is that it is nigh-on impossible to get through to an operator at AGL to actually get this done.  You are kept on the phone for ages.

I used Chat to investigate further and the operator told me that there was a technical issue and the terminate bill smoothing option was currently unavailable.  This was blatantly untrue as previous posts on this forum indicated that a self-serve option to terminate bill smoothing does not exist.

I strongly recommend adding clear and unambiguous information about how people can terminate their bill smoothing arrangements - and inform Chat operators to ensure that AGL customer service people are properly informed of the restricted service. Thank you.