Solar credit refund

Scorpio
Switched-on
1 Reply 936 Views

I have been refund only part of my credit balance.  This happens every time there is a refund allocated to my account by a third party.  I messaged 2 days ago and have had no response. I have tried calling many times and it is just as frustrating and the call ends up dropping out. Each time when i finally get to speak to someone, they then refund credit from my current bill as well which i do not want.  I want the money due to me from the account i queried.  NOT HAPPY AGL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

3 REPLIES 3
NeilC
Powerhouse
1 Reply 933 Views

@Scorpio 

 

If you have a credit and have not requested it like we get, AGL always leaves a credit of $120 in the account.

Cheers Neil


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Scorpio
Switched-on
1 Reply 928 Views
Mine has been set up to be refunded in full monthly. This has been in place for many years.
Natalie-AGL
AGL Moderator
0 Replies 891 Views

Hi Scorpio, We are sorry to hear the poor experience you have had. 

 

I'll send you a private message so we can assist in checking your account and the status of the solar refunds. 

 

Kind Regards, 

Natalie