Solar credit refund

[Scorpio]

I have been refund only part of my credit balance.  This happens every time there is a refund allocated to my account by a third party.  I messaged 2 days ago and have had no response. I have tried calling many times and it is just as frustrating and the call ends up dropping out. Each time when i finally get to speak to someone, they then refund credit from my current bill as well which i do not want.  I want the money due to me from the account i queried.  NOT HAPPY AGL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[NeilC]

@Scorpio 

If you have a credit and have not requested it like we get, AGL always leaves a credit of $120 in the account.

[Scorpio]

Mine has been set up to be refunded in full monthly. This has been in place for many years.

[Natalie-AGL]

Hi Scorpio, We are sorry to hear the poor experience you have had. 

I'll send you a private message so we can assist in checking your account and the status of the solar refunds. 

Kind Regards, 

Natalie