Hello @Grr, Thank you for taking the time to reach out. I am sorry to hear about your frustrating experience and can appreciate your concern. We value customer service and getting things right and it is disheartening to hear the lack of communication on our end. Upon reviewing the web address provided, it does link to our online services and want to ensure that we review your account and address this matter for you. So that we can look into this further for you, I'll send you a private messa ...
