About Natalie-AGL

Hello @Luach-Deloughry , So that we can assist you with organising the move out for your apartment, please contact us via one for the contact methods listed on our website. You can find more information on how you can request a move out online. Kind Regards, Natalie

Hello Cheryll, Thank you for taking the time to reach out to us. I am sorry to hear about the poor experience that you have received and the lack of communication with your bill smoothing now that your account has been closed, this certainly does not align with our values and is disheartening to hear. We value customer service and getting things right and want to assist you. Once a move out has been requested, any payment arrangements are automatically stopped, this would explain why you ...

Hello Ian, Thank you for taking the time to reach out to us. Unfortunately, we don't have the ability to provide read access only for the tenants and can only have one online account registered. If your tenants would like the ability to monitor their usage you still might be eligible to receive a free Powerpal, this will work in a similar way to the AGL app or My Account and will show your tenants how their household uses energy. You can find more information about how to claim a fre ...

Hello Kevin, I am sorry to hear that your account set up has not been completed and apologise for any inconvenience caused. I'll send you a private message and get some further details from you, so we complete your account set up. Kind Regards, Natalie