About Natalie-AGL

Hello @Altynai, Thank you for taking the time to reach out to us. Please note that we have edited your post to protect your security and privacy. I'm truly sorry to hear that you have not received your Velocity points, and I can appreciate how incredibly frustrating this must be. We value customer service and stive on getting things right and it's disheartening to hear that we have fallen short here. We want to make things right and can certainly take a further look into the status of ...

Hello @Chrisdu, Thank you for taking the time to reach out to us. I'm sorry to hear that you have been facing trouble logging in to your My Account and can appreciate how incredibly frustrating this must be, especially when you can log in via the AGL app. We can certainly look into this further for you and ensure that you are able to access your account both via the app and online. I'll send you a private message and get some details from you. Kind Regards, Natalie

Hello @Rhett, Thank you for reaching out. Our AGL Assistant can arrange a disconnection of your energy services on your preferred date, as long as you have a registered My Account. Alternatively, please feel free to contact us via on of the contact methods listed on our website, and one of our customers service specialists will be happy to help. Kind Regards, Natalie

Hello Raymond, Thank you for taking the time to reach out! Please note, that we have edited your post to protect your privacy and security. I'm sorry to hear about your situation and I can appreciate your concern with your account balance. We can certainly provide you with an account statement that will reflect your previous payments and current account balance. I'll send you a private message and get some further details from you. Kind Regards, Natalie