About Natalie-AGL

Hello @AnnieB3, Thank you for reaching out! I am sorry to hear about the poor experience and lack of communication on our end. We can certainly review your account and confirm if the rebate has been applied to your account, I'll send you a private message and get some further information from you. Kind Regards, Natalie

Hi Nevile, Thank you for reaching out to us. I can appreciate your concern regarding your recent payment. We are unsure why the payment would have reflected that it originated from up Singapore, as our billing process does not run through Singapore and there have been no recent changes to our billing system. The payment may have been flagged incorrectly; however, we do apologise for any inconvenience caused. If you still have any concerns in regards to the payment, we recommend contacting ...

Hi @judithewart, Thank you for reaching out. The rebate will be applied to your account in 4 instalments of $75.00 post the eligibility dates. We’re working with the Australian Energy Regulator to finalise dates and will look to share with you as soon as these are confirmed. To check we’ve applied your bill relief payment, look in the ‘Understand your bill’ section of your bill, it will appear under ‘Previous balance and payments’. More information can be found via Energy Bill Relief ...

Hi @MCW, Thank you for reaching out. You can add another property to your AGL account online through the AGL MyAccount or the AGL App. If you already have the property with AGL, but under a different account number, they can be merged, provided the name and date of birth is the same on both accounts. If you need any further assistance, please feel free to reach out. Kind regards, Natalie