About Natalie-AGL

Hello @Nile, Thank you for taking the time to reach out. I am sorry to hear about the trouble you have faced while trying to opt out of Carbon Neutral and can appreciate how incredibly frustrating this must be. We can certainly review your account and ensure that Carbon Neutral has been updated to opted out. I'll send you a private message and get some details from you. Kind Regards, Natalie

Hello @Likang, Thank you for taking the time to reach out. Simply get in touch with us via one of the contact methods listed on our website, and one of our customer service specialists will be happy to assist you. Kind regards, Natalie

Hello @Lionheart, Welcome to the Neighbourhood community! I am truly sorry to hear that the EV Night Saver rates haven't been applying to your account since your tariff change to TOU and can appreciate your concern. We value customer service and getting things right and it's disheartening to hear that we have fallen short here. We want to assure you that we are committed to resolving this matter for you and ensure that everything on your account is accurate. To assist you further, we'll ne ...

Hello @Claire2317l, Thank you for reaching out. Please note to protect your privacy and security we have removed your personal information from your comment. You can update your contact details via My Account in two simple steps. If you would prefer us to assist you with updating your contact details, I'll send you a private message and get some further details from you. Kind Regards, Natalie