About Natalie-AGL

Hello @Lionheart, Welcome to the Neighbourhood community! I am truly sorry to hear that the EV Night Saver rates haven't been applying to your account since your tariff change to TOU and can appreciate your concern. We value customer service and getting things right and it's disheartening to hear that we have fallen short here. We want to assure you that we are committed to resolving this matter for you and ensure that everything on your account is accurate. To assist you further, we'll ne ...

Hello @Claire2317l, Thank you for reaching out. Please note to protect your privacy and security we have removed your personal information from your comment. You can update your contact details via My Account in two simple steps. If you would prefer us to assist you with updating your contact details, I'll send you a private message and get some further details from you. Kind Regards, Natalie

Hello @noelectricity, Thank you for taking the time to reach out. If you are simply just needing to update your supply address and have confirmed your meter number, you'll just need to provide a copy of a rates notice and well get in touch with your distributor on your behalf to have this updated accordingly. I'll send you a private message so that we can further assist you. Kind Regards, Natalie

Hello @diwashkhatiwada, Thank you for taking the time to reach out. I am truly sorry to hear about the confusion and any inconvenience caused with your electricity connection. We value customer service and strive on getting this right and it's disheartening to hear the lack of communication on our part. Typically, if the power is already connected at the property, we'll only obtain a meter read directly from your distributor to activate your account. If property has a smart meter and the p ...