Refunds by cheque

[Anngst]

Why do you send refund cheque instead of simply crediting my bank account?  

[David_AGL]

Glad to hear we could sort it out for you!

[profdraper]

What is this? Why on earth would AGL be sending cheques when so very few banks will accept or have the option to do so? 

Only after an SMS prompt from AGL, I had to ask for a refund. The AGL app also indicated that this would be refunded to the original payment method (Card), makes sense. To my surprise, a cheque arrived today which is not unusable with any of my banking accounts.

I have now written TWICE to AGL payments and AGL Compliants & without any response in cloase to a month now. 

So I have less credit in may account, a cheque I can't use, and am ignored by AGL.

Next step will be the Ombudsman & my local MP, & withhold any future payments. This is completly unnaceptable.

[NeilC]

@profdraper 

Yes, from 2028 cheques will be phased out.

A check on the internet shows four "banks" do not accept cheques. I personally have never heard of any of them.

Have you attempted to present your cheque to your bank???

I am in whole agreement that the use of cheques is outdated,  my bank, Westpac has not given me a new cheque book for over 15 years.

Yet the cheques from AGL are issued via Westpac, Level 1, Kent Street Sydney. My Super Fund now uses my bsb / account number and the money is transferred into my Westpac account within 30 seconds of the payment.

[Lester]

"a cheque arrived today which is not unusable with any of my banking accounts."

I guess you mean it's not usable . . .

Very sure I have seen other threads on here about people having problems cashing or banking cheques received from AGL.

It's something that should be stopped, as many banks / other instiuations have already stopped dealing with cheques, and they are mandated to be fully obsolete by Sept 30, 2029 anyway.