About Mia_AGL

Hi, I can understand why that would be confusing when your monitoring app and the usage shown by AGL don't appear to match. There can be a few reasons for differences between third-party solar monitoring apps and the data that comes through your electricity meter. Just for information, AGL receives usage data directly from your electricity meter. The meter records electricity imported from the grid and electricity exported back to the grid. It doesn't have visibility of how much solar energy ...

Good day, I’m sorry to hear about the experience you've had trying to resolve this credit balance, especially after receiving a letter with such a short timeframe and then being unable to get through by phone. I'll send you a private message so I can take a closer look at this for you and help get the right team involved.Kindly,Mia.

Hi, Thanks for your detailed question. Based on the terms you've quoted, the key point is that Peak Energy Rewards credits are a bill credit only. In other words, any rewards earned through the program are applied to your AGL electricity account and cannot be paid out as cash or transferred elsewhere. To simplify: Peak Energy Rewards credits can only be used to reduce the amount owing on an AGL electricity bill.They are not redeemable for cash and can't be transferred to another account.Sola ...

Hi Chris, I’m sorry to hear you're having trouble accessing your Mobile and NBN information in the AGL app. As this is account-specific, the team will need to investigate your account and app access settings directly. We've sent you a direct message. Please reply there so the team can take a closer look and help get this resolved for you.Kindly,Mia.