About Anngst

Hi David.Apparently we are now all set up to receive automatic refunds to ourbank account - according to the Resolutions Manager - after I submitted acomplaint feedback.Thanks for your help.

Thanks David.I see the message icon now.Not in a very obvious spot though.Perhaps the website should tell customers where to look.Cheers

Hi Again David I have just spoken with a lovely lady named Mel at AGL. She advised me that refunds can NOT be AUTOMATICALLY credited to my bank account but that I need to CALL AGL each time and request the refund. Which is different to what your message implies. So who is correct? If it is you, please let me know what I need to do. Just realised your "Leave a message" probably only works from phones and your Chatbot is useless as it only answers very specific questions.

Thanks David,but every time I click on your "send message" your site sends me back tomy home page. no option to send a message that I can see.Guess I'll have to phone - as usual.