profdraper's latest conversations

profdraper Conductor
2 weeks ago

Re: Internet Phone Service

Still do not have our original number ported after more than two months now. Yes. Bought a new modem from AGL.
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profdraper Conductor
2 weeks ago

Hopeless service - complaint with Telecommunications Ombudsman

Am now two months into a Telecommunications Ombudsman case against AGL, still zero results as yet and still zero direct support or response from AGL.1) Have been with our AGL electricity plan for some years now, we have been hassled many times by AGL to add internet ect with all kinds of cash incentives. At the outset I always stated just how important it was to port our existing landline VOIP number over to that internet service for our 94 year old mother-in-law. Of course they always promised ...
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profdraper Conductor
2 weeks ago

Re: BYO Modem Settings - PPPoE username/password settings

Well, I spoke too soon:Am now two months into a Telecommunications Ombudsman case against AGL, still zero results as yet and still zero direct support or response from AGL.1) with our AGL electricity plan for some years now, we have been hassled many times by AGL to add internet ect with all kinds of cash incentives. At the outset I always stated just how important it was to port our existing landline VOIP number over to that internet service for our 94 year old mother-in-law. Of course they alw ...
63 Replies 0 Likes
profdraper Conductor
13-05-2024

Re: Internet Phone Service

This has been hopeless. Now literally some 25 hours spent on the phone, chat, texts & email with both AGL and former provider MATE Broadband. Have simply been attempting to port across our old landline number. As is happens this is VIP & urgent for our family which includes a 94 year old who now has zero comunnication with the outside world: her doctors, dentist and in particular, her relatives in the UK & including her sister who is now in hospital.I keep getting the response from AGL that MATE ...
7 Replies 0 Likes