Questions and discussion about AGL's Energy plans and your AGL Energy account
Why is it taking so long to refund the credit on my closed account. I have called twice and online chat twice and sent an email to the payments email and with. No repsonse. Over the phone and on chat I was advised it had been organised and then nothing. Iām getting fed up and ready to involve the ombudsman.
I rang yesterday arvo and asked to speak to complaints dept. I spoke to an Australian guy and he was awesome, he organised the refund himself on the spot.
Since the refund was over $500. And as no one had previously told me I needed to send through proof of ownership. The guy got me to send through straight to him and he sorted it then and there.
Maybe try that ?