About Daggy066

Yeah I can understand that. I will never be going with AGL again either.

I rang yesterday arvo and asked to speak to complaints dept. I spoke to an Australian guy and he was awesome, he organised the refund himself on the spot. Since the refund was over $500. And as no one had previously told me I needed to send through proof of ownership. The guy got me to send through straight to him and he sorted it then and there.Maybe try that ?

Yeah exactly everytime I ring asking I have to continually repeat myself over regarding the situation.The keep saying oh yes the refund has been issued 5 to 7 business days.It does not take that long anywhere.They just don't want to refund the rebate credit.

Yeah same. Said takes 5 to 7 business days. Well 7 business days have past and no refund in my bank account. Pretty sure it's a stalling tactic. There is no where that's takes that long to send funds to a bank account. 3 to 5 at the most.Pretty sure they are doing that on purpose