reflect Daily Supply Charges in Cost So Far value

pinkfrog1
4 Replies 6016 Views

Can you please explain why the "Cost so far" value showing on the service page of the app does NOT include daily supply charges. As these are fixed charges why do you not include these charges in the Cost so far amount so your customers have an accurate indication of the true total charge . Many thanks Larry

5 Comments
Adoyle82
Switched-on

I think it would be a very reasonable idea to have the plan information - charges etc that each customer is on available on the app.

it should also include specific per Kwh and Mj charges, daily supply charges, off peak rates etc.

and the expiry day - perhaps with an option to be notified a month, week, day.... before the plan expires. 
Also I understand many people don’t understand how gas and electricity is prices and these average price estimates are provided for each plan - the reality is these average plan prices are complete garbage, and vast averages - useless to most.

Iv noticed its nearly impossible to get actual specific plan charges. 
AGL and all energy providers should be providing specific pricing at a minimum and garbage average prices if they want. However for anyone that understands pricing, and wants proper information - it should be readily available.

KennyB
AGL Moderator
Status changed to: Under Consideration

Hi @Adoyle82,

 

Thank you for your feedback.

 

I agree that showing plan information and a granular breakdown of costs and usage will be very beneficial. We already have a similar feature in the works so please stay tune.

KennyB
AGL Moderator
Status changed to: Under Consideration

Hi @pinkfrog1 ,

 

Thank you for your feedback.

 

Supply charges are included in the 'cost so far' calculation. The details of what amounts to the cost so far, please see https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculat....

 

We acknowledge that it's not the most intuitive so we are working on an initiative to help our customers understand what costs are included in the 'cost so far'.

David_AGL
AGL Community Manager

As mentioned in previous comments, Supply charges are included in the calculation of "cost so far". We've included additional details on our Usage Calculations page to make this easier to understand.

David_AGL
AGL Community Manager
Status changed to: Delivered