About KennyB

Hi @pinkfrog1 , Thank you for your feedback. Supply charges are included in the 'cost so far' calculation. The details of what amounts to the cost so far, please see https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculated/ta-p/1242. We acknowledge that it's not the most intuitive so we are working on an initiative to help our customers understand what costs are included in the 'cost so far'.

Hi @Adoyle82, Thank you for your feedback. I agree that showing plan information and a granular breakdown of costs and usage will be very beneficial. We already have a similar feature in the works so please stay tune.

Hi @ricjud , Thanks for your feedback. The team is aware of this issue and is fixing it soon. Please keep an eye for one of our releases that patches this issue.

Hi @Markk , We've enhanced the gas usage feature to display an estimated cost so far and bill projection. This is an estimated value based on similar homes in your state. If you wish to get the actual cost so far and bill projection, you can do this by submitting a meter read. The instruction can be found here: https://community.agl.com.au/t5/archiveKB/How-do-I-submit-a-meter-read-using-the-AGL-App/ta-p/10356.