About KennyB

Hi @pinkfrog1 , Thank you for your feedback. Supply charges are included in the 'cost so far' calculation. The details of what amounts to the cost so far, please see https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculated/ta-p/1242. We acknowledge that it's not the most intuitive so we are working on an initiative to help our customers understand what costs are included in the 'cost so far'.

Hi @Adoyle82, Thank you for your feedback. I agree that showing plan information and a granular breakdown of costs and usage will be very beneficial. We already have a similar feature in the works so please stay tune.

Hi @ricjud , Thanks for your feedback. The team is aware of this issue and is fixing it soon. Please keep an eye for one of our releases that patches this issue.

Hi @Jonathan86, Thank you for your feedback. We acknowledge the data presented in the app may not always be easy to understand so we wrote an article explaining how the figures are calculated which you can find here https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculated/ta-p/1242. We are also making some changes to improve the layout of information so that values will add up as expected. This is scheduled to become available in January.