Thanks for the feedback @GKW - sorry to hear there were some issues in getting started right away. I'll pass the feedback along. Has this been resolved for you yet?
I've tried to respond to your messages many times but they keep coming back undelivered. So I'll try here.
Just to fill you in on what's happening, I purchased an esim on the day they were launched, I did not get a welcome email with the QR code. After many phone calls I finally got a QR code 3 days later but it did not work. So I've been calling every day to try to get it sorted without any luck.
I called again on Tuesday to see if it was possible to just get a new QR code but I got cut off during the discussion. Then I got an email saying thanks for ordering a replacement SIM card which I will receive in the mail. I did not order a replacement SIM card. Then I discover my phone is not registered on the network, so can't make or receive calls. So a few more phone calls didn't get that sorted out either. Still waiting for the SIM card and QR code.
I was going to forget the whole thing and and head to the Optus store and sign up there when I received your email. So I'll give it one last try.
Ok, it has now been 8 days that I have been without phone sevice, and 8 days that I have waited for the replacement SIM card that I did not order. I rang again to see what is happening and I was told that the replacement SIM has been activated (not by me, I haven't received it). So they will be sending me another one, who knows when that will arrive.
It is now 16 days sine I purchased an e sim and I am still waiting for a working QR code.
I can't even changes providers and keep my number because I don't have an active SIM card.
This is without a doubt the biggest nightmare I've ever had with a service provider.
