Hi Steph,Thank you for describing your experience.
We endeavor to promise we put our customers at heart and going forward with your feedback it will allow us to review and resolve similar queries better to forward the customer experience.
Thank you for your time in writing this review and i hope your issues have been resolved, if you need further support please don't hesitate to contact us on 131 235 Mon-Fri 8am-6pm or through our live chat functions.
Warm Regards,Glenn