Unable to download my billing

[muzza50]

I keep receiving this error in downloading my billing.

I have tried both Microsoft edge and google chrome but still no go

Can you assist 

[boxgas]

I am using Mac Safari and the bill will not download on my computer

[22558240aS]

Well, after contacting AGL to have this same problem rectified,i still have this problem months later.I still can't down load my gas or electricity bills..Good Luck...

[SYED_AGL]

Hi @boxgas,

Thanks for reaching out.

I'm really sorry to hear about your experience — that’s definitely not what we want for our customers.

Just to help us troubleshoot, have you tried accessing your account using a different browser or device? Sometimes a quick switch can resolve unexpected issues.

If the problem persists, please don’t hesitate to get in touch at http://agllink.co/6006UK1Ve
  — I am here to help and will do our best to get things sorted for you.

SYED 

[22558240aS]

Hi Syed, this problem has been happening for months now, i tried again this morning. I have worked on line with 2 AGL assistants now with no results, i also can't view my download Gas,Electricity bill viewing from my Samsung s20+ mobile phone [Removed personal details]

[GI60]

I am having the same problem as so many users are experiencing, I cannot download my bill from my online account.

I'll keep coming back and trying, but I cannot pay the bill until I can see it and print it. 

[Basil_AGL]

Hey @22558240aS, 

Thanks for the update!

Just letting you know I have removed your personal details as this is a public forum - could you please send them through to me via direct message & i'll get the team to investigate your account. 

Cheers, Basil

[22558240aS]

Thanks Basil, I am still unable to down load my full Gas and electricity bill details.This had been ongoing for months.You should have a list of my previous report and dealings trying to rectify this. Robert..Sent from my Samsung  S20+

[Basil_AGL]

Hey @GI60, 

Thanks for the information - to help solve your situation I'll send you a direct message to get some more details around it. 

Cheers, Basil

[GI60 · Accepted solution]

Hi Basil,

Apparently Norton VPN and your downloads don't work together. When I disabled the VPN I was able to download my bill.

Regards,

George GI60

[22558240aS]

Hi Basil, i have turned off VPN and i am now able to print off my Agl gas,and Electricity bill.

Thank you, to all concerned for helping me with this its  nice to be able to print my bills now. 

I had tried so may times to fix this bug, i had no idea VPN was the issue.

Thanks, Regards Robert...