Questions, discussions and feedback about the AGL website, My Account page, and our online services
I received an email with the amount of my latest electricity bill on 15/08/2023. Clicked on link to "Download your Bill (PDF) and it took me to the AGL support page. When I logged into my account on the website, the pdf of the bill is not available under 'Billing', only the amount of my bills and an option to pay. When I looked in the AGL app under Electricity Bill, there is an option to "View PDF" but when I click on that it says "Something went wrong".
Is anyone else having this issue?
Solved Go to Answer
When I go to download my PDF bill all it shows is a link for 'Usage'
I have checked all my previous bills (all of which I have been able to access/download as a PDF in the past) and they too are only showing a link for 'Usage' so all my previous bills can't be accessed as PDF downloadable document.
Hi Folks
I think you will find that our bills are only stored for a certain period of time then delted.
I have had no issues downloading my bill when received but I had occassion to go back and try to print a previous bill that was maybe 3 months old and i was not able to do so which leads me to believe for whatever reason our bills are only stored for a certain period of time. Hope this helps
Having the same issue. Also when I enter a meter reading it says it is not recorded yet shows on the screen. Have tried to ring for assistance, a waste of time. Have tried to send an electronic query but does not recognize what I have typed. AGL really need to pick up their game. I recently changed plans. The old account still shows and says sorry you have left us. Not very professional.
I received an email this morning telling me how much and when my AGL bill was due and also a link to download the bill. When I went to bill section to download it there is no link anymore that says 'download PDF' instead it just says 'view usage' I want to see my current itemised bill ...... even the AGL app says that 'something went wrong' when attempting to download the latest/current bill