Cannot find my latest electricity bill to download from website. PDF in app not downloading.

[jjktg]

I received an email with the amount of my latest electricity bill on 15/08/2023.  Clicked on link to "Download your Bill (PDF) and it took me to the AGL support page.  When I logged into my account on the website, the pdf of the bill is not available under 'Billing', only the amount of my bills and an option to pay.  When I looked in the AGL app under Electricity Bill, there is an option to "View PDF" but when I click on that it says "Something went wrong". 

Is anyone else having this issue?

[Xander-AGL]

Hi @Kee123, thank you for reaching out to us.

I'm going to message you privately for more details.

Kind regards,
Xander

[jsilverlock]

Appears this issue has occurred again. The link in my email to download the bill goes straight to Help & Support. This issue occurred previously in August 2023 and now again September 2024?

[Nhat]

Same here, I can not download the bills (PDF)

[Natalie-AGL]

Hello @Nhat, 

I am sorry to hear that you are unable to download your bills,and I can appreciate how frustrating this would be. 

So that we can take a further look into this for you, I'll send you a private message and get some details from you. 

Kind Regards, 

Natalie