Cannot find my latest electricity bill to download from website. PDF in app not downloading.

jjktg
Conductor
11 Replies 24951 Views

I received an email with the amount of my latest electricity bill on 15/08/2023.  Clicked on link to "Download your Bill (PDF) and it took me to the AGL support page.  When I logged into my account on the website, the pdf of the bill is not available under 'Billing', only the amount of my bills and an option to pay.  When I looked in the AGL app under Electricity Bill, there is an option to "View PDF" but when I click on that it says "Something went wrong". 

 

Is anyone else having this issue?

 

20 REPLIES 20
Xander-AGL
AGL Moderator
0 Replies 1850 Views

Hi @Kee123, thank you for reaching out to us.

I'm going to message you privately for more details.

Kind regards,
Xander