AGL Peak Energy Rewards

[BobF]

I received a number of Text messages in recent weeks from +61 409 106 791, see following examples:

"Hi Robert ............

AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM

Reply Y by 4:30 PM to take part.

Earn up to $10 in bill credits for hitting one of the following targets:

Standard Target: Earn $5 for exporting 0.19kWh or more to the grid. OR

Challenger Target: Earn $10 for exporting 0.59kWh or more to the grid the grid.

To de-register from the PER program, and all future events: https://agl.com.au/deregister

For help, call AGL on 131 245"

"Hi Robert ...........

AGL Peak Energy Rewards event is over.

Look out for the email summary within the next 7 days.

To de-register from the PER program, and all future events: https://agl.com.au/deregister

For help, call AGL on 131 245"

I am now wondering whether these text messages may be SCAMS??? At each event our home has been operating on batteries, no electrical draw from the grid, however we have never received the promised results email and checking my electricity account this morning, there are no credits. 

What is the story, are these text messages SCAMS or genuine messages from AGL? If AGL should credits appear on my account or is this some type of marketing exercise??

Thanks

[andy0416]

in 4 consecutive days, i received message for AGL Peak energy rewards, also one in last week. I kept not using all large appliances and just use minimal energy. However, AGL won't give you the result and the reward. It is cheating customers and wasting my time. I will move to other supplier. AGL is rubbish

[Lono]

It’s the same with me. I should be getting emails to let me know how I went, and I’ve heard nothing. I asked the helpline and they weren’t able to tell me anything except that it takes 7 days to come through. It’s been longer than that since my first challenge 

[andy0416]

AS I said, there is no point to join and just waste of time, It is impossible to have 4 consecutive days to claim the reward.

AGL consultant is useless, the best is switching to other supplier.

[Lono]

My town has a lot of problems with the internet after rain, and perhaps
that’s why I haven’t seen a reply from AGL .today

[Basil_AGL]

Hey @andy0416 & @Lono, just letting you know that the team have looked into both your accounts and you'll see the credit on your next invoice 😊

Thanks, 

Basil

[SSt]

I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. As a new customer, I hope the rest of the service is not like this.  How do I go about getting this resolved?

[Lono]

AGL did get back to me and said that the credit would be on my next bill. No explanation of why you don’t receive the email a week after the event to say if you were successful.

Also, I’m guessing that if you get too many of them they are no longer offered 

[SSt]

Thanks,

Still does not make for great customer service, would be good to know if participating in the event is worthwhile, or if it was just a waste of time.

Also would be good if a company follows through on what it said it is going to do.


Sent from my iPad

[Lester]

It doesn't appear to be a scam, the links are AGL links and phone number by the looks.

Hmm, I thought Peak Energy Rewards was aimed at reducing power usage, hitting low usage targets during those times of notification, not solar feed in, or do they change to either usage or solar feed in for various event times, or maybe a combination ?

Those are pretty easy targets, season and weather permitting.

I might have to go have a read up on the programme.

If you have a battery, I'd assume you are fully charged well before mid morning or midday normally.

So were you producing enough solar and exporting to the grid in those times, and meet either of those targets ?

Or is your battery programmed to discharge to the grid if you want to send say a kwh out ?

As a side note, did you type the messages in manually, or copy / paste ?

I noticed a grammar error, which often does indicate a scam.

Repeated text . . .

Challenger Target: Earn $10 for exporting 0.59kWh or more to the grid the grid.