About BobF

@Lono That is why we are all here, none of us received an email with results of our participation in the AGL Energy Rewards Event. Obviously a wheel fell off the program somewhere in AGL. They have allegedly credited two of the accounts but if I had not raised the issue here in AGL Chat, in every probability AGL would have taken no action to comply with their offer. Keep posting. You deserve to have your issue investigated and settled.

@Basil_AGL OK, thanks for that but I hope a few lessons have been learned. As Community Chairman I supported AGL to our community Members and as Estate Manager transferred our community connections (sewer stations, street lighting, community gates, community shipping locks etc) but the bungled Peak Energy Program shook my confidence in AGL service. A couple of other complaints have since been posted, I will monitor this chat to ensure they also receive prompt attention. Electricity is now a maj ...

Well done @Caban. Glad you received that win and an account credit. Despite having batteries winning still takes some inconvenient rearrangement of meal times etc and I think contributes to cost savings for AGL in reduced peak wholesale electricity purchase costs. "It seems that the last events had a few communication stuff ups. One was that each event was only registered on the second text offer, not the first. Then the confirmation emails did not get sent." That was certainly very obvious!! ...

@Caban AGL Basil's post noted but I have not received a response from AGL, rather odd for a public company with market capitalisation of $7.55 Billion, operating in a very competitive market place. I suggest you email peakenergyrewards@agl.com.with your queries and ask they respond to you, as I am doing.