Why is my app not up dating my day-to-day use

[Mark65]

Hi@chris,

Mine is still not updating & also haven't received a bill, can you please look in to this as a matter of urgency. I've been patiently waiting & I expect a higher quality of service. If this was telstra or optus the media would be all over it & the government would have stepped in by now. There needs to be some accountability or a concession given to customers affected. Thanks for your understanding 

[Dpek]

I agree with compensation for a product that doesn't work to purpose. Surely 2weeks to fix it and still not fixed is not acceptable in this age of technology. 

[Mark65]

Tnx's for your comment @Dpek, I probably ove exaggerated the comment about optus / telstra & gov stepping in due to my increasing frustration. I understand for some customers the issue has been fixed. @ChrisE_AGL , Is there someone at AGL, (maybe the customer resolutions team manager) that could provide a compensation of sorts. Like some other customers, the app & website hasn't updated since 1ˢᵗ July. My billing cycle is from 18ᵗʰ - 17ᵗʰ monthly. 

 The last reason given 'is there has been a data block placed on my usage and pv export from being shown, to avoid issuing a bill estimation.' I can understand the reasoning, but, it's now been 25+ days etc.  TIA @ChrisE_AGL 

[DFB]

me too

[EvaH]

Well it’s the 26th now and my app is still not showing any updates on usage. So when will this be fixed? 

[ChrisE_AGL]

Hi @wobbegong  and @DFB 

I appreciate that it is frustrating seeing this error message.  I can assure you our team is working on this to get resolved and I'll be providing updates as I get them.

Thank you, Chris

[ChrisE_AGL]

Hi @Mark65  and @EvaH 

I've been chasing up for an update that I can provide, and I assure you that once I have information on this I'll be providing it. 

Thank you, Chris

[Dpek]

How long do you have to chase?

It's been like this for 2weeks. It cant be that hard to fix a software issue, if at all it is the issue.

Very poor work from AGL.

[Dpek]

How long do you have to chase?

It's been like this for 2weeks. It cant be that hard to fix a software issue, if at all it is the issue.

Very poor work from AGL.

[andrewthomp]

I have been with agl for about a month and just installed solar 1 week ago. The usage and rates were all correct until today and matched my usage in my battery/ solar inverter app. Then today all the usage has changed dramatically showing 15kw and 17 kw used the last two days respectively when in fact my usage from the grid was leas than half a kw.

The historical usage is all wrong and suddenly all my rates have changed also

tried the online chat but got nowhere 

is the ombudsman my only solution ?