Why is my app not up dating my day-to-day use

[Dpek]

How is this marked Solved when it still not working today 18th July 2026?

[Bjh]

I have edited this comment after a bit of fiddling with different formulas; the usage and cost now work out the same, so it's all good.  (Also, Mr Agl, social media, care to explain why s c r e w is transformed into **bleep** ? )

[ChrisE_AGL]

Hi @Denbarb  and @Dpek 

I'm sorry that this is still happening. 

I appreciate your patience as this is getting fixed up. I understand that it is frustrating, our team is working on getting this resolved as quickly as possible and I'm keeping watch on updates regarding this so that I can return here to provide updates regarding this. 

Thanks, Chris

[Mark65]

Hi@chris,

Mine is still not updating & also haven't received a bill, can you please look in to this as a matter of urgency. I've been patiently waiting & I expect a higher quality of service. If this was telstra or optus the media would be all over it & the government would have stepped in by now. There needs to be some accountability or a concession given to customers affected. Thanks for your understanding 

[Dpek]

I agree with compensation for a product that doesn't work to purpose. Surely 2weeks to fix it and still not fixed is not acceptable in this age of technology. 

[Mark65]

Tnx's for your comment @Dpek, I probably ove exaggerated the comment about optus / telstra & gov stepping in due to my increasing frustration. I understand for some customers the issue has been fixed. @ChrisE_AGL , Is there someone at AGL, (maybe the customer resolutions team manager) that could provide a compensation of sorts. Like some other customers, the app & website hasn't updated since 1ˢᵗ July. My billing cycle is from 18ᵗʰ - 17ᵗʰ monthly. 

 The last reason given 'is there has been a data block placed on my usage and pv export from being shown, to avoid issuing a bill estimation.' I can understand the reasoning, but, it's now been 25+ days etc.  TIA @ChrisE_AGL 

[EvaH]

Well it’s the 26th now and my app is still not showing any updates on usage. So when will this be fixed? 

[ChrisE_AGL]

Hi @Mark65  and @EvaH 

I've been chasing up for an update that I can provide, and I assure you that once I have information on this I'll be providing it. 

Thank you, Chris

[Dpek]

How long do you have to chase?

It's been like this for 2weeks. It cant be that hard to fix a software issue, if at all it is the issue.

Very poor work from AGL.