Why is my app not up dating my day-to-day use

[Robbocoupe]

Having the same issue since 1st july

Called yesterdayband was told to delete app for 24 hours but still does not work

[Pointwilliams]

I’m having the exact same issue - nothing since 1st July 2026. Is AGL aware of this?

[Bjh]

Same here … great customer service you got there AGL 

[ChrisE_AGL]

Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh 

Thank you for expressing concern. There is sometimes a delay in some data on being pushed through, this can be because of regulatory reasons, areas facing natural disasters, or as a response from interacting with us causing further looking into the account. 

While I understand that most of these won't apply, I have also gone and raised this for further investigation. 

Thank you, Chris

[Bjh]

More like none. Unless the boffins behind the scenes haven't pulled their collective fingers out and not done their job when the change of the mandated 3 hours of free solar was legislated to commence on the 1st of July, which I suspect is the case here .... once again, real sh*t customer service, we will have to start calling you Telstra soon if you all keep this up. 

[Mark65]

Had the same issue since July 1ˢᵗ, the reason given by customer resolutions was 'they weren't receiving data from my smart meter.'  This also happened ½ way through my last monthly billing cycle. Hopefully, it won’t be an ongoing issue! 

[NVP]

I have the same problem since 1st of July as well - When I download the CSV manually from the website it has all the usage data in there, so it's not a problem receiving the data from the smart meter. 

[Denbarb]

Agl is getting worse and I don't know what they are doing I'm thinking of going to a new server 

[NVP]

Hi, @ChrisE_AGL

As this is happening to me as well since the 1st of July (the data is in the CSV you can download) but doesn't show in either the App or on the website graphs, should I be calling and logging a complaint/fault with AGL or has this already been raised internally and is being investigated?  Thanks