Daily energy usage not available

[BatteryOwner]

It has been several days since I was able to view the daily energy usage. It says there was a problem with the server. I have two properties and neither of them works.

[John-T]

Same here,

My app has the same problem has been about 2 weeks for me.

The awkward server error message is what i am getting.

I have to say it.

Here we go again!

Plan: Solar Savers

DNSP: Endeavour Energy

State: N.S.W

[John-T]

Fixed in no time huh ?

2 weeks and counting.

[BatteryOwner]

I just updated the app, cleared data and cache, did a Force Stop and logged in again. It still doesn't work. 

So I guess nobody from AGL monitors this feedback, so the whole discussion forum is pointless.

[John-T]

I uninstalled the app cleared cache rebooted my phone then reinstalled the app.

I am not holding my breath last time it happened to me it was out for approx 6-8 weeks.

Solar Savers

Endeavour Energy

N.S.W 

[BatteryOwner]

Here we are a month down the track and AGL still hasn't fixed this problem. All they did after I called was put a message at the top of the screen saying they were working on it. How incompetent are they?

I'm looking at other energy retailers. I've had enough of shrinking feed-in tarries and poor service.

[Kaiden]

I get the slightly different message 

 

[Lester]

..

That's very odd, are all 3 of you @John-T @BatteryOwner @Kaiden in a similar DNSP region by chance ?

John posts that he's with Endeavour Energy NSW, google states they are the DNSP for the network covering Greater Western Sydney, the Blue Mountains, the Southern Highlands and the Illawarra regions.

I'd make a guess this could be the issue, but AGL probably know that if so.

Also if so, it's odd if it is a DSNP that covers such a huge number of homes would not have many more people on here complaining . . . are there any Endeavour network customers on here that can see their data ?

Here in SA there are no apparent issues with getting app (or website login) data or up to date overview.

I have had screwed up proper downloadable data format though since 7th Feb this year, and since 2nd July I can't download my data file at all.

The app overviews, data, bills all match my solar app info within a small tolerance though, so seems AGL is getting the right data from SAPN, our DNSP here.

I just can't continue / finalise my spreadsheet to drop all the data into and get a totally perfect comparison figure to my solar app info, and the bill data when it comes quarterly.

[Kaiden]

My distributor is Ausgrid in NSW

[Lester]

..

Next door to Endeavour, even so being a separate entity you wouldn't think that two different DNSPs would have a similar issue getting data to a retailer(s) . . . but could be regional.

Endeavour and Ausgrid seem to cover just those two areas, with the rest of NSW being with Essential, and ACT having their own provider.

AGL should be working urgently with any DNSPs to get this back on track.

Having data available is part of a retailers obligations to their clients, without it there is zero transparency on usage / billing accuracy.

If bills are still coming and accuracy can be confirmed ok (by solar app etc), then it seems AGL might be getting data ok, and their system is the problem.

This is my case, so I'm not too worried about it still, but I'd still like to be able to get my data periodically.

Good luck to you and John to get it sorted soon.