Thank you Natalie, You have helped me reach the department I needed to. Though I am very unsatisfied with AGL's actions. The installer that was contracted that initially did the install at my home has been dropped by AGL for unethical workmanship. I myself experienced minor flooding over night mid install as they had left 2 roof tiles off and it rained that night, the damage to my property was witnessed and photos were taken of the aftermath. I called the installer the next day he came back fa ...