Neighbourhood

Hi, So I am a pensioner living alone at home. My last qtr bill (Apr-Jun) was showing average usage of 15kwh per day - completely unreasonable and way higher than any previous bill. I thought this was absurd but was told it must be one of my appliances. I was monitoring my meter trying to identify th

On the Overview Page you show the number of days to the next bill, this is based on the current date. Electricity Bill period 19 Sep to 17 Dec 47 days to go Cost to date $24.07 However on the usage page you can only see days that have been included in your usage, for instance today is 31st October 2

The only notification I get is an SMS. I can't download an invoice from an SMS, this makes it technically difficult for me to make my payment. The invoice used to be e-mailed. How can I get my invoice e-mailed?

I signed up on 10/06/26, am still with AGL. SIgn up credit was to be applied on 17 July. I saw on OzBargains lots of issues with credits being applied on time but most has it applied by August. My first bill is due in a few days. I've just logged in to account and credit hasn't been applied. Wonderi

Hi, I got an email on 30 Oct saying there's a small credit on my closed AGL gas account and I need to request a refund. My Account shows the credit but has no refund option for a closed account, and the AGL Assistant chat can't put me through to a person. I can't call during business hours. Could a

Hi, You want us to secure our accounts. You want us to use 2FA. You want us to be security conscious - and that's awesome. WHY then, do you insist on calling us from unidentified/untagged numbers that do not announce they're from AGL - and then ask us to provide personal information to a complete st

We recently switched our oven / stovetop to electricity which meant instead of gas for hot water + oven we now only have hot water. However projected bill is higher by 20% period on period, and higher than last year. I would have expected a significant decrease even taking into account July rate inc

Hello, I am thinking about joining AGL VPP as I recently installed a FoxESS battery. I don't see FoxESS batteries supported, just wondering if they will be I have an AC coupled setup between my SolarEdge inverter and FoxESS inverter and battery. SolarEdge manages my solar panels as my panels have So

I was told a DD had been set up before my last bill, it wasn't set up and I got a text just in time to pay the bill. Today, I'm strying to set up a DD on the website and it is not working. Also, the chat bot is not working! Blimey. Is it my pc or is it AGL is down?

Recently got a 28.8kWh SMILE-G3-B5-INV and SMILE-G3-BAT-9.3S, trying to join the Agl Vpp group but couldn't find these in the eligible list. Is the list going to be updated soon or changing the retailer is the only option? TIA