Getting Started

Everything you need to know about your Community as a new user.

Everything you need to know about your Community as a new user.

Welcome to Your Neighbourhood!

Hi everyone,

Welcome to Neighbourhood, a dedicated online community where you can share, discuss, and learn about making things easier in the Australian home.

This community has been built by you, for you. Information, advice, ideas, and answers are just a few clicks away.

  • Neighbourhood Basics

    Neighbourhood provides a place for members to search for information, read and post about topics of interest, learn from each other and share tips and experiences.

  • Need immediate, specific account/billing assistance?

    While we want to help you effectively manage your accounts, Neighbourhood is not suited to handle 1:1 service enquiries. To help with account and billing questions where you need to share sensitive information (i.e. your account and personal details), please Contact Us or log in to My Account and Message Us

  • Why register and become a member?

    Anyone can

    Sign up options

    Already have an AGL My Account or the AGL app? Use this same email address or log in details to easily access and start contributing on Neighbourhood.

    Not a current AGL customer? Don't already have an AGL online account? That's ok too! Neighbourhood is for anyone interested in making things better for the Australian home. Join up using your email address.

  • How to get involved

    1.    Review our simple ‘house rules’ to be followed by all of our community members. We want you to feel at all times that your thoughts and opinions matter and are respected.

    2.    Search the Community for information

    3.    Ask your own question or join an existing discussion.

    4.    Let someone know that you appreciate their contribution. You’ll find a thumbs up icon-switch at the bottom of each post to give them a ‘like’

  • How to write a great post

    1.    Make your subject clear and concise including relevant keywords. Your subject is the only part of the message that shows in discussion topic preview posts. Remember not to share any personal information.

    2.    To encourage replies, ask open-ended questions and include all relevant details, especially for technical topics.

    3.    Help others discover your post by adding Tags. These are related single keywords or phrases. Enter them in the ‘Message Tags’ field separated by a comma

  • Feedback is welcome!

    We want to hear what you think of Neighbourhood. Good or bad, we don't mind. Add your feedback or suggestion to our Ideas Board here. Or, you can private message the Community Manager if you're more comfortable doing it that way.

  • Meet your AGL Neighbourhood team

    Your Community Manager is me - David, better known by my screen name David_AGL. Our fabulous moderators are Jayden, Ellen1, -Nam-, Leigh-, -Jenna-, -Steve- and Kalia.

    If you have any queries or concerns, or just want to say hello, feel free to give us a shout!