Getting Started

Neighbourhood provides a place for members to search for information, read and post about topics of interest, learn from each other and share tips and experiences.

While we want to help you effectively manage your accounts, Neighbourhood is not suited to handle 1:1 service enquiries. To help with account and billing questions where you need to share sensitive information (i.e. your account and personal details), please Contact Us or log in to My Account and Message Us

Anyone can browse Neighbourhood for information and answers. Registering lets you take full advantage of Neighbourhood, letting you make your own posts, give likes to others, send private messages, vote on ideas or set your preferences.

Already have an AGL My Account or the AGL app? Use this same email address or log in details to easily access and start contributing on Neighbourhood.

Not a current AGL customer? Don't already have an AGL online account? That's ok too! Neighbourhood is for anyone interested in making things better for the Australian home. Join up using your email address.

1.    Review our simple ‘house rules’ to be followed by all of our community members. We want you to feel at all times that your thoughts and opinions matter and are respected.

2.    Search the Community for information

3.    Ask your own question or join an existing discussion.

4.    Let someone know that you appreciate their contribution. You’ll find a thumbs up button at the bottom of each post to give them a ‘like’

1.    Make your subject clear and concise including relevant keywords. Your subject is the only part of the message that shows in discussion topic preview posts. Remember not to share any personal information.

2.    To encourage replies, ask open-ended questions and include all relevant details, especially for technical topics.

3.    Help others discover your post by adding Tags. These are related single keywords or phrases. Enter them in the ‘Message Tags’ field separated by a comma

We want to hear what you think of Neighbourhood. Good or bad, we don't mind. Add your feedback or suggestion to our Ideas Board here. Or, you can private message the Community Manager if you're more comfortable doing it that way.

Your Community Manager is me - David, better known by my screen name David_AGL. Our fabulous moderators are -Olgi-, and _Mark_.

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  David_AGL

If you have any queries or concerns, or just want to say hello, feel free to give us a shout!