About JeffreyT

Hi DavidThanks for the response.I have already written to the dispute resolution team as a last resort. The to the ombudsman to help resolve this. The issue I have is exactly the issue you raise - it is up to ME to prove the bill wrong, even though I am the customer The only assistance AGL offers, as a service provider, is to "check the meter" and a bunch of web links. I don't find that satisfactory at all i.e. the bill is always right, unless someone can prove it wrong. For the amount of money ...

It appears no-one from AGL bothers to read these and reply either

BACKGROUNDLet me set the scene. We are two people in a house (in our sixties) and our electricity bill has been around $1000 each quarter for over 12 months. Around 50-60 kWh average daily usage. Now this is really really high for two people, no dependants, in a house on our own. However we have lived with it, even though the little "house" picture shows us that we ae using far more electricity that others in the area. THE LATEST BILLTo our horror, the latest bill is $2307.71. A jump of over 100 ...