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  • by NeilC
‎23-02-2022 07:04 PM

update credit card

‎23-02-2022 07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?    
  • Tags
  • help_pay
by Catherine1510 in Energy Accounts & Plans
‎23-02-2022 07:04 PM
Show results in replies (2)
  • @Mokiwok25    https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/update-credit-c...
  • Hi Catherine1510, welcome to AGL Neighbourhood!    You can update your payment method...
‎10-03-2021 02:48 PM

Obtaining refund of credit

‎10-03-2021 02:48 PM
I have changed energy provider.  Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.
  • Tags
  • help_refund
by ag1l321 in Energy Accounts & Plans
‎10-03-2021 02:48 PM
Show results in replies (5)
  • Hi @Judy1 ,   The process to obtain a credit is detailed HERE   Simply click on the H...
  • @Kerrymerrick    You do not get a refund for signing up you get a CREDIT.   This...
  • @mokomumma    This is not the place to request this.   Please go to https:/...
  • @ag1l321, If in fact, you are entitled to a refund, AGL will start their long process to refund a ...
  • How do I get rid of this bank statement?  Anybody can see it
‎18-03-2025 02:03 PM

Nmi

‎18-03-2025 02:03 PM
Hello new customer here. After my NMI number as I do not have my first bill. Thanks 
by Rdall in Meters & Connections
‎18-03-2025 02:03 PM
Show results in replies (1)
  • @Rdall  Very simple, go to your meter box and read NMI number of the meter.
‎21-08-2023 11:40 AM

Moving hot water from CL1 to general usage

‎21-08-2023 11:40 AM
Hi    As of July 1 CL1 rates are 22 cents/KWh. Solar feed in tariff is still 5 cents/KWh. We have smart meter which tracks general usage, control load 1 and solar feed in tariff. Hot wate...
by IrisL in Managing Your Energy
‎21-08-2023 11:40 AM
Show results in replies (4)
  • @IrisL  Iris,   As I stated you need to read the manual and also understand the implic...
  • @IrisL @Natalie-AGL    It should be possible for your off peak meter to be reprogr...
  • @IrisL  Hi, Iris.   Fronius inverters are misleading and you need to read the manual i...
  • Hi IrisL,  Thank you for your question.    Unfortunately, this is something th...
‎15-07-2024 06:37 PM

Feed in Tariff refund cheque

‎15-07-2024 06:37 PM
We recently received a refund cheque in the mail which appears to be from our Solar Feed in Tariff (export). This is very unusual as we have never received a cheque in the past. Any credits are simp...
by Mctricity in Energy Accounts & Plans
‎15-07-2024 06:37 PM
Show results in replies (2)
  • @Mctricity    Because you have excess credit, they have refunded you the amount of non ...
  • @Mctricity  In July each year we get a cheque in the mail, it's nothing to do with the so cal...
‎08-02-2024 08:14 AM

60 cents feed in tariff in VIC ending?

‎08-02-2024 08:14 AM
Hi, we have an old 1.5kw inverter installed 10 years ago, and on a 60 cents feed in tariff.  There has been rumors that the government will end the high 60 cent + rebate program at some stage.&n...
by kbetts24 in Solar, Batteries & Electrification
‎08-02-2024 08:14 AM
Show results in replies (2)
  • @kbetts24    From the https://www.energy.vic.gov.au/households/solar-premium-feed-in-ta...
  • I googled 'victoria 60c feed in tariff ending' and this came up . . . seems to be more than a rumou...
‎20-03-2024 06:47 PM

Off Peak service - NSW - how to switch my electric...

‎20-03-2024 06:47 PM
Hi I am in NSW and have a Flexible Saver electricity plan with AGL.  My bill shows I get charged one flat rate at all times of the day.  Does AGL have an option for setting an offpeak elec...
by chrissned in Energy - General
‎20-03-2024 06:47 PM
Show results in replies (2)
  • @chrissned,   They do, its called TIME OF USE tariff but it is only available if you have a ...
  • CL (Controlled load) meterage might be something that you can consider, if it is offered by AGL in ...
‎21-09-2021 05:54 PM

how to read EDMI Atlas Mk7A meter

1 Like
‎21-09-2021 05:54 PM
1 Like
Hi  Can you please explain me how to read EDMI Atlas Mk7A meter in detail. with all code information 
  • Tags
  • help_readmeter
by shrutijoshi1702 in Meters & Connections
‎21-09-2021 05:54 PM
Show results in replies (1)
  • @shrutijoshi1702 @Laine26 @ANGUS1    There is very little documentation avail...
‎02-08-2023 11:01 AM

Arrange a disconnection on sold property

‎02-08-2023 11:01 AM
Hi, I have been trying to arrange a disconnection, property has been sold, using your online chat, its been over 2 1/2 hours ago I sent my first message and as yet I haven't had one response. If I do...
by Andrew032 in Energy - General
‎02-08-2023 11:01 AM
Show results in replies (2)
  • @Andrew032    As part of your sale, your electricity, gas, water, and rates were settle...
  • @Tash92,   This cannot be done on these pages you will need to either Chat or Phone to arran...
‎02-10-2023 08:26 PM

DST and EV Night Saver Plan

1 Like
‎02-10-2023 08:26 PM
1 Like
Hello, I've just not long signed up the the EV Night Saver Plan and now that we have clicked over to daylight saving time (clocks forward an hour) will I get the 8c/kWh rate at midnight til 6am or 1a...
by H3KT1C in Meters & Connections
‎02-10-2023 08:26 PM
Show results in replies (5)
  • @H3KT1C    Info below on how to find out your plan info using the APP and the AGL Web P...
  • @Pasindu    Billing times are the current time for your state.
  • @H3KT1C    Hi again, just checked and AGL has updated my usage page download file and c...
  • @H3KT1C    This is because for reasons unknown, AEMO specifies that time for meters wil...
  • @Pasindu    That's because AGL do not present the data correctly.   Meter Reads ...
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