Unable to download electricity bill

[Kerril]

Why am I no longer receiving a detailed bill and when trying to download .pdf file it is the previous month's?  I need a detailed account.

[Steve62]

Like many customers I am also having difficulties downloading a PDF of my current bill.  Can this issue be resolved ASAP please!

[RachelS]

I'm having this issue too.  Where the F is the pdf of my bill??  Clicking the link in email leads to AGL "help" website

[RachelS]

I just realised this thread is about 3 years old *facepalm*

[parcari]

Neither suggestion from AGL is working. No option to download bills. Please fix!!

[NeilC]

@parcari 

Billing is now restored.

Been down since Thursday

Try again.

Then come back and like my post.

There were other post about this on the website, nothing official from AGL though.

[RateTypeVL]

No longer able to download energy bills or gas bills. This is an error with AGL. I have reported on numerous occasions. It is such an inconvenience and a waste of my time. 

[megan_AGL]

Hi RateTypeVL,

If you are receiving your bill summary from AGL however you are not able to open the PDF, this could be caused by a pop up blocker, we would recommend you check your pop up settings in your email or search engine.

If you are not receiving your bill summary at all we would recommend you add the below email addresses into your safe senders list

•  agl@aglconnections.agl.com.au
• agl@energy.agl.com.au
• no-reply@yourenergyinsights.agl.com.au
• aglcustomerresolution@agl.com.au 

Kind regards,

Megan

[LouiseAndJeff]

I'm getting the following error when trying to download my bill:

This site can’t be reached

docs.fxdms.net unexpectedly closed the connection.

[NeilC]

@LouiseAndJeff 

Logged on to my agl account.

Downloaded my last bill successfully about 1 minute ago.

[LouiseAndJeff]

Tried firefox and get:

Secure Connection Failed

An error occurred during a connection to docs.fxdms.net. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

• The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
• Please contact the web site owners to inform them of this problem.