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  • by Mazzy
‎20-07-2020 08:48 AM

The new-look eBill summary

1 Like
‎20-07-2020 08:48 AM
1 Like
After listening to your feedback, we're excited to show you the new-look eBill summary. As well as freshening up the look and feel, we've added some crucial information so you can quickly get the imp...
  • Tags
  • help_ebill
by AGL Community Manager David_AGL in What's New
‎20-07-2020 08:48 AM
Show results in replies (9)
  • I am confused. Couldn't find my real bill.
  • Thank you for letting us know about the $100 late fee. Slap on hands for the person who thought tha...
  • Hi Roryles, There is no $100 late fee.This is just a sample, though I have no idea why this should...
  • I agree. It would be great to have a space to put comments.
  • @Harry123  Don't worry I asked the same but it is only the sample bill.
  • @alpal55 There is no $100 late fee. This is only to be used as an example. I asked the same questi...
  • @Dot, It is only a sample. The dates, amounts etc are just an example.
  • @KPJ, I am fairly sure that you will get a true reading as long as access is available for the met...
  • @Black01Cat  Hello, Is your meter in a position that is not accessible for the meter reader?...
‎19-08-2020 11:03 AM

notify of estimation

‎19-08-2020 11:03 AM
Please immediately notify the customer by email when an estimation has been made instead of an actual read so a self read can be taken on the same day and forwarded to AGL.  It is unsa...
  • Tags
  • notify an estimation
by Gasbag in Energy Accounts & Plans
‎19-08-2020 11:03 AM
Show results in replies (2)
  • Hi GasBag, This is a good idea. Hopefully someone in power can tell you whether it is possible or ...
  • Hi @Gasbag , the "estimation" is made when the bill is issued, so you receive a notificat...
‎29-08-2020 04:21 PM

Re: Disappointment with product

‎29-08-2020 04:21 PM
To whom it may concern My wife and I are very disappointed as we are long time customers with AGL and have always helped with self reads. I go to the expense  of getting solar to help my costs ...
by Ohm in Energy - General
‎29-08-2020 04:21 PM
Show results in replies (1)
  • @Ohm  I do hope you receive a satisfactory response. I think everyone these days needs to be ...
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