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  • by LindyLou
‎06-10-2020 06:33 PM

AGL Refund nightmare

‎06-10-2020 06:33 PM
Just want to share my unpleasant experience dealing with AGL.   I have been requesting a refund of my AGL credit account for more than 4 months. I have exhausted all communication options (onl...
  • Tags
  • billing
  • credit
  • customer service
  • payment
  • refund
  • solar
by Tony_S in Energy Accounts & Plans
‎06-10-2020 06:33 PM
Show results in replies (2)
  • I'm sorry to hear that. I've had my credit (nearly $900) defunded to my debit card.  Did you ...
  • I hope you get some resolution soon.
‎14-01-2020 10:26 PM

Turning off electricity before connection

‎14-01-2020 10:26 PM
Hi,  We are moving into a new property in a couple of weeks.  We have been given different advice on turning the electrical power supply off from AGL.  The electrical box at the new...
by Jessika in Meters & Connections
‎14-01-2020 10:26 PM
Show results in replies (2)
  • The bottom one shows only one of the switches in the on position.  In the first one above, the...
  • Hi Jessika,    Welcome to AGL Community! If the power is already on then ...
‎08-02-2025 06:39 AM

Comparison: same month previous year(s)

3 Likes
‎08-02-2025 06:39 AM
3 Likes
Comparison data on the App should allow comparison with the same month in previous years, so at least provide 13 months of data in the comparisons although the past 5 years would be preferable. Clear...
by Cartwheel in AGL App Ideas
‎08-02-2025 06:39 AM
Show results in comments (1)
  • True. Could be done with a slide(r) perhaps.
‎05-09-2017 11:13 AM

Renewable Energy at AGL

1 Like
‎05-09-2017 11:13 AM
1 Like
What percentage of AGL's energy supply comes from renewable energy sources? 
  • Tags
  • coal
  • renewable energy
  • sustainability
by GreenCowboy in Solar, Batteries & Electrification
‎05-09-2017 11:13 AM
Show results in replies (5)
  • Hi Syed   Any information for 2025, since we are nearly at the end of the year? If you can ...
  • Hi Syed Are there any graphs/charts in the comparison? Would be great.
  • Interested to know whether you have an updated 2023-24 percentage for this please.
  • Or an amended 2024-5 first quarter statistic as well..
  • Hi @GreenCowboy,   Thank you for your question, and for reaching out to us.  &...
‎19-08-2022 10:38 AM

Where is my electricity bill this quarter?

‎19-08-2022 10:38 AM
I am with AGL for both electricity and gas. Usually the electricity bill comes first followed by gas. The bills are never more than a few days later than the meter reading. This quarter, my gas bill ...
by Van94 in Energy Accounts & Plans
‎19-08-2022 10:38 AM
Show results in replies (3)
  • Not received.   Please update my email address and resend here;  llabaggio2@gmail.com. ...
  • Hi Mark I'm replying on someone else's thread with the same issue.      I did as y...
  • I am not due for my current bill for May until mid-month, but I was promised by Syed that he/they w...
‎28-09-2023 06:00 PM

02 8229 5702

3 Likes
‎28-09-2023 06:00 PM
3 Likes
I got a call from 02 8229 5702 claiming to be AGL and to check my Plan, I didn't answer any questions they "checked" and said I was on the best plans.   Is this a scam or really from AGL.
by AGLPete in Energy Accounts & Plans
‎28-09-2023 06:00 PM
Show results in replies (5)
  • Was it paid through debit card or BPay bc you can ask them to return it that way.
  • Is this legitimate?
  • Chase up the refund, all of it.  You're entitled to get it.  Or change companies.
  • I've changed email addresses and want my bills sent to the new email. Sick of waiting 100 years on...
  • Hi Jamboree, You've definitely done the right thing of not discussing any further once you suspecte...
‎29-10-2024 11:36 AM

Pensioner Concession

‎29-10-2024 11:36 AM
I am a pensioner and I have been enjoying pensioners concession for years as I am 75 now.  Somehow both my gas and electricity bills for the past 9 months does not show pensioners concession any...
by rolandrkc in Internet Accounts & Plans
‎29-10-2024 11:36 AM
Show results in replies (1)
  • You can still contact them from overseas; this is the beauty of the Internet.
‎16-03-2025 12:33 PM

I want to add my son’s property to my existing em...

‎16-03-2025 12:33 PM
I want to add my son’s  property to my existing email login to my agl account AGL. It doesn’t show up the account on my email account. Please provide instructions - thank you. Ps the gas w...
by mmmwus in AGL App
‎16-03-2025 12:33 PM
Show results in replies (1)
  • Your chat line is offline.  Please reconnect.
‎10-08-2024 09:24 AM

Bill assisstance

‎10-08-2024 09:24 AM
I have successfully set up a payment plan for my gas bill - paying instalments fortnightly until current bill is payed. Why can’t I do this for my electricity bill??
by Scottie68 in Energy Accounts & Plans
‎10-08-2024 09:24 AM
Show results in replies (1)
  • Hi Scott You can do this for any govt bill if you're on a Centrelink payment through Centrepa...
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